Retail Associate

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Springfield, IL

7d•$15 - $15•Onsite

About The Position

Retail Associates are the face of LLGI’s mission to customers and the community. They are expected to work with integrity and a positive attitude while handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, completing cash register transactions, and recovering the sales floor. Associates are customer- and donor-focused, work with minimum supervision, and respond to business demands. They may be trained and assigned to any store function. The role is based at the Springfield Dirksen Store in Springfield, Illinois, and is classified as non-exempt. It is a full-time position with a listed hourly salary of $15.00. The position involves retail-floor, donation-processing, and housekeeping work in a light industrial/warehouse environment, with exposure to heat, cold, and specified allergens. It requires physical activity including lifting, pushing, pulling, bending, reaching, standing for long periods, and evaluating donated items using sight and smell.

Requirements

Must be at least 16 years of age.
Basic math skills.
Communicate information clearly through verbal communication.
Work independently while fostering a strong team atmosphere.
Demonstrate sensitivity and communicate effectively with a diverse population, including interacting with people with disabilities in a manner that enhances dignity, privacy, and confidentiality.
Demonstrate professionalism, integrity, ethical business conduct, and confidentiality.
Understand and follow LLGI policies and procedures and embrace LLGI’s mission, vision, and values.
Be consistently present and on time on scheduled workdays.
Lift or move up to 50 pounds safely on and off retail shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z-racks 6 feet high.
Push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds; push or pull wheeled carts averaging 150 pounds.
Bend and reach into gaylords up to 5 feet high to remove clothing and housewares.
Have manual dexterity to fasten and unfasten buttons, snaps, and zippers and operate cash registers and tagging guns.
Stand for long periods and perform extended combinations of stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling while sorting and hanging clothing and placing housewares on shelves and racks.
Have visual acuity to evaluate donated items for quality and be able to identify odors such as mold, must, dust, bodily fluids, or urine.
Work in a light industrial/warehouse environment with exposure to heat, cold, and allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.

Responsibilities

Provide excellent customer service to stakeholders, donors, and customers.
Perform register transactions accurately and maintain register stock levels according to standards.
Follow housekeeping standards and perform assigned janitorial and housekeeping duties.
Pull, price, rotate, size, and hang clothing; ensure products are properly sized and categorized.
Understand and achieve quotas to meet sales goals.
Follow sales-floor procedures, maintain high-quality output, and correct quality problems.
Merchandise and recover the sales floor to maintain product levels and keep the store clean and organized.
Check, accept, unload, and process customer donations at the door using GRATIS; accurately maintain daily donation records.
Perform opening and closing donation-door procedures.
Unload, inspect, sort, grade, and process donated goods according to current LLGI SOPs and quality specifications; place goods in appropriate bins, price them according to SOP, and assign them to staging areas.
Load and unload trailers and straight trucks according to standards.
Transport stock between workstations and place products in proper containers for the sales floor.
Manage time effectively and take accountability for completing duties in accordance with production standards and goals.
Contribute to team success by involving others in work processes, decisions, and actions; assist processors by exchanging full equipment for empty equipment.
Help price furniture and move it from the donation door directly to the sales floor.
Assist with cutting cardboard and filling cardboard gaylords.
Pull products from the floor to meet specifications before transferring them to the warehouse.
Follow safety guidelines and LLGI policies and procedures; maintain confidentiality of operational, financial, and personnel information.
Demonstrate professionalism, integrity, ethical behavior, and commitment to LLGI’s mission, vision, and values.
Perform other duties as assigned.