Retail Associate

Goodwill Industries of New Mexico•Bernalillo, NM

6d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is hiring a career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. The role includes customer service, accepting and processing donations, stocking the sales floor, and operating the cash register. GINM is a second chance employer that offers cross-training in different departments and advancement opportunities. The position pays $13 per hour and guarantees 38 hours per week. Work is generally performed indoors in a retail setting, with frequent contact with the public. The employee may occasionally be exposed to outside weather conditions. The role regularly involves using hands and fingers, reaching, seeing, talking, and hearing; it frequently involves sitting and walking, and may require standing for eight or more hours. Occasional duties include stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds.

Requirements

Pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Ability to use hands and fingers, handle or feel objects, reach, see, talk, and hear; frequently sit and walk; and occasionally perform tasks involving stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds.

Nice To Haves

High school diploma or GED preferred.
One year of retail work experience or an equivalent combination of education and experience preferred.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service and respond courteously to customer questions and issues, contacting a supervisor when needed.
Maintain confidentiality of privileged information.
Maintain a professional appearance and friendly, cheerful, and courteous demeanor.
Process customer checkouts, receive cash and card payments, verify amounts, issue correct change and receipts, wrap and bag merchandise, and balance the cash register.
Keep the work area organized and the store clean, including shelves, counters, and displays.
Promote sales by setting up displays and arranging furniture and merchandise.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items or bins processed.
Review donations for quality and route items to the appropriate areas for further distribution.
Accept and receive donations and ensure they are recorded appropriately.
Keep the donations area secured and protect donations from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other incidental and related duties as assigned.