Retail Associate

Goodwill Industries of New Mexico•Farmington, NM

2d•Onsite

About The Position

Goodwill Industries of New Mexico is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. The position includes customer service, accepting and processing donations, stocking the sales floor, and operating a cash register. Goodwill describes itself as a second-chance employer and offers cross-training in different departments and advancement opportunities. The role pays $13 per hour and guarantees 38 hours per week. Work is generally performed indoors in a retail setting with frequent public contact. The employee may occasionally be exposed to outside weather conditions. The position involves regular use of hands and arms and the senses of sight, hearing, and speech; frequent sitting and walking; and may require standing for eight or more hours. Occasional stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds may be required. Applicants must pass a criminal background check and drug test.

Requirements

Knowledge of organizational practices, policies, and procedures and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Ability to pass a criminal background check and drug test.

Nice To Haves

High school diploma or GED.
One year of retail work experience or an equivalent combination of education and experience.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service and respond to customer questions and issues courteously, contacting a supervisor when needed.
Maintain confidentiality of privileged information.
Maintain a professional appearance and friendly, cheerful, and courteous demeanor.
Process customer purchases efficiently, accept cash and card payments, count money, provide correct change and receipts, and wrap or bag merchandise.
Verify cash register balances against the currency in the register.
Keep the work area organized and maintain store cleanliness by cleaning shelves, counters, and displays.
Set up displays and organize and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates to work areas; distribute items and salvage to appropriate areas; dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items or bins processed.
Review donations for quality and route items to appropriate areas for further distribution.
Accept and receive donations and ensure they are recorded appropriately.
Keep the donations area secured and protect donations from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other related duties as assigned.