Retail Associate

Goodwill Industries of New Mexico•Rio Rancho, NM

10d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to assist customers and support the organization’s mission of providing skills training, job placement, and social services to New Mexicans. GINM is a second-chance employer that offers cross-training in different departments and advancement opportunities. The role includes customer service, receiving and processing donations, stocking the sales floor, and operating the cash register. The position pays $13 per hour and guarantees 38 hours per week. Goodwill also describes its compensation and benefits as competitive and highlights work-life balance and the opportunity to support its mission.

Requirements

Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to work effectively with individuals from varied social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied work schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Must pass a criminal background check and drug test.

Nice To Haves

High school diploma or GED preferred.
One year of retail work experience, or an equivalent combination of education and experience, preferred.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service and respond courteously to customer questions and issues, contacting a supervisor as needed.
Maintain confidentiality of privileged information and a professional, friendly, and courteous demeanor.
Operate the cash register, process customer payments, provide correct change and receipts, bag merchandise, and verify register balances.
Keep the work area organized and maintain store cleanliness by cleaning shelves, counters, and displays.
Set up displays and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately and promptly document the number of items or bins processed.
Review donations for quality and route items to appropriate areas for further distribution.
Accept and record donations appropriately, secure the donations area, and protect donations from misuse.
Operate material-handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious activity to a supervisor or security.
Perform other incidental and related duties as assigned.