Retail Associate
About The Position
Retail Associates represent LLGI’s mission to customers and the community by handling donated goods, collecting donations, and supporting store operations. They process, price, stock, and merchandise products; perform register transactions; and maintain an organized sales floor. Associates are expected to work with integrity and a positive attitude, focus on customers and donors, work with minimum supervision, and respond to business demands. They may be trained and assigned to any store function. The role includes processing donations at the door and in the warehouse, maintaining donation records, meeting production and sales goals, following safety guidelines and organizational procedures, and contributing to team success. The position works in a light industrial or warehouse environment with exposure to heat, cold, and potential allergens. It requires frequent physical activity, including standing, bending, reaching, lifting, pushing, and pulling.
Requirements
- Must be at least 16 years of age.
- Basic math skills.
- Ability to communicate information clearly verbally.
- Ability to work independently while fostering a strong team atmosphere.
- Ability to interact with people with disabilities in a way that enhances their dignity, privacy, and confidentiality.
- Sensitivity and ability to communicate with a diverse population, and promote diversity and inclusion.
- Professionalism, integrity, sound business conduct, and ethical behavior.
- Ability to understand and follow LLGI policies and procedures and embrace its mission, vision, and values.
- Consistent attendance and punctuality on scheduled workdays.
- Ability to lift or move up to 50 pounds safely and reach retail shelving fixtures up to 10 feet high.
- Ability to push and pull clothing racks holding up to 100 pieces and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
- Ability to bend and reach into gaylords up to 5 feet high.
- Manual dexterity to operate cash registers and tagging equipment and to fasten and unfasten buttons, snaps, and zippers.
- Ability to stand for long periods and perform extended combinations of stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
- Visual acuity to assess donated items for quality and ability to identify undesirable odors in donations.
Responsibilities
- Provide excellent customer service to customers, donors, and other stakeholders.
- Perform register transactions accurately and maintain register stock levels according to standards.
- Follow housekeeping standards and perform assigned janitorial duties.
- Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor; and maintain product levels and store organization.
- Follow sales floor procedures, maintain high-quality output, and address quality problems.
- Understand and achieve quotas and sales goals.
- Accept, unload, and process customer donations using GRATIS at the door, and maintain accurate daily donation records.
- Perform opening and closing donation-door procedures.
- Unload, inspect, sort, grade, price, and process donated goods according to current LLGI standard operating procedures, then assign goods to appropriate bins and staging areas.
- Load and unload trailers and straight trucks according to standards.
- Transport stock between workstations and place products into proper containers for the sales floor.
- Pull products from the sales floor to meet specifications before transferring them to the warehouse.
- Manage time effectively and complete work in accordance with production standards and goals.
- Assist processors by exchanging full equipment for empty equipment, help price furniture and move it from the donation door to the sales floor, and assist with cutting cardboard and filling cardboard gaylords.
- Maintain professionalism, integrity, ethical behavior, and confidentiality regarding LLGI operations, financial matters, and personnel matters.
- Follow LLGI safety guidelines, policies, and procedures, and support the organization's mission, vision, and values.
- Work effectively in a team environment and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
