Retail - Associate

SSA Group, LLC • Columbus, OH

12d

About The Position

SSA is a hospitality company that partners with cultural attractions to create guest experiences through admissions, culinary, and retail services. The Retail Associate helps deliver a memorable guest experience by meeting guests’ needs, maintaining and merchandising retail areas, and supporting daily store operations. The role also contributes to the unit’s sustainability, conservation, inclusion, and community efforts. Previous experience is not required, and applicants of all educational backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment, work independently, and demonstrate flexibility in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• Basic computer skills, including familiarity with POS systems and Excel.
• Physical ability to stand for extended periods and lift, move, and handle boxes weighing 10–35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• No previous experience required.
• All educational backgrounds are eligible.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Notify retail leadership when item quantities are low or when there are special requests, and work with the warehouse team to pull and replenish items as needed.
• Relay relevant customer comments to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Follow SSA EXTRA Guest Service steps to create a memorable experience for every guest and client.
• Check and replenish supplies in counters, floor displays, stands, and cabinets neatly, accurately, and promptly.
• Clean tables, chairs, and equipment as needed; keep counters and service areas free of debris.
• Maintain a balanced cash drawer when assigned.
• Merchandise products to maximize sales and increase sales through promotions and suggestive selling.
• Support company and client sustainability and conservation guidelines, demonstrate knowledge of related efforts, and help educate unit staff as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-demand pay program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed