Retail Associate

The Salvation Army USA Central Territory • Battle Creek, MI

12d • Onsite

About The Position

The Salvation Army Thrift Store is seeking a friendly, dependable Retail Associate to provide customer service, maintain an organized store, process and accept donations, and help create a welcoming shopping experience. The work helps turn donations into funding for programs that support the community. This part-time position is located in Battle Creek, Michigan, pays $14.00 per hour, and is scheduled for 25 hours per week, including evenings, weekends, and holidays as scheduled.

Paid training is provided on register and store procedures, with ongoing coaching and support from store leadership. The role offers an opportunity to build retail and customer service skills in a team-oriented, mission-driven environment.

Requirements

• Ability to provide friendly customer service.
• Ability to process donated merchandise.
• Reliable attendance and punctuality.
• Basic communication and teamwork skills.
• Basic math and computer skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to stand and walk for most of the shift.
• Ability to bend, reach, and lift or move merchandise throughout the day.
• High school diploma or currently pursuing one.

Nice To Haves

• Previous retail, cashier, customer service, or thrift store experience.
• Experience using a point-of-sale system.

Responsibilities

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide customer service on the sales floor, at the donation area, and during assigned store activities.
• Operate the Point-of-Sale system, complete sales transactions, manage an assigned cash drawer, and follow cash-handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors, provide receipts, collect required donor information, track donations, and communicate courteously when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to production goals and timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain sales floors, work areas, donation areas, and storage areas.
• Move priced merchandise to sales-floor, display, stock, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow policies for merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Work a flexible schedule that may include early and late shifts, Saturdays, some holidays, and temporary assignments to other stores.
• Perform other duties as assigned.

Benefits

• Paid training on register and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.
• Employee discount.
• Employee Assistance Program.
• Mission-driven work that supports programs in the community.
• Team-oriented environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED