Retail Associate
About The Position
The Retail Associate works at The Salvation Army Thrift Store, helping turn donations into funding for community programs. The role provides customer service to shoppers and donors, maintains an organized and welcoming store, processes and accepts donations, and supports sales and store operations. The associate may work in the sales floor, donation area, storage areas, or other assigned locations and may be temporarily assigned to other stores as needed. Paid training is provided on register and store procedures, with ongoing coaching and support from store leadership. The position is part-time, scheduled for 25 hours per week, including evenings, weekends, and holidays as scheduled.
Requirements
- Ability to provide friendly customer service.
- Ability to process donated merchandise.
- Reliable attendance and punctuality.
- Basic communication and teamwork skills.
- Basic math and computer skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Ability to stand and walk for most of the shift.
- Ability to bend, reach, and lift or move merchandise throughout the day.
- High school diploma or currently pursuing a high school diploma.
- Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
- Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
- Ability to work in various weather conditions, including outdoor exposure.
Nice To Haves
- Previous retail, cashier, customer service, or thrift store experience.
- Experience using a point-of-sale system.
Responsibilities
- Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
- Provide customer service on the sales floor, at the donation area, and during assigned store activities.
- Operate the point-of-sale system, complete sales transactions, manage an assigned cash drawer, and follow cash-handling policies.
- Implement store opening and closing procedures as assigned.
- Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and communicate courteously when items cannot be accepted.
- Sort, process, hang, tag, price, and prepare donated merchandise according to production goals and timelines.
- Identify and set aside items for eCommerce sales as assigned.
- Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas.
- Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations.
- Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
- Complete bank runs and other assigned duties in accordance with Salvation Army policy.
- Follow policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
- Be available for early and late shifts, Saturdays, some holidays, and temporary assignments to other stores as needed.
- Perform other duties as assigned.
Benefits
- Employee discount
- Employee Assistance Program
- Paid training
- Ongoing coaching and support from store leadership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
