Retail Associate
Irving Oil•Rutland, VT
•$16 - $20
About The Position
The Retail Associate greets customers, delivers courteous and exceptional service, and handles customer inquiries. The role supports team members and customers in each interaction, with the goal of providing an exceptional customer experience. Associates promote and follow the brand and “The Irving” customer experience standards; process purchases and payments; address customer concerns according to company policies; monitor cash and credit transactions; and help maintain the store and stock shelves.
Requirements
- Two years of experience in a customer service role.
- GED or equivalent.
- Basic math skills.
- Attention to detail.
- Customer service skills.
Responsibilities
- Promote and follow the brand and “The Irving” customer experience standards.
- Greet customers and answer phones, providing courteous, high-quality customer service.
- Scan products, receive and process payments according to standard procedures, and help customers use payment processing equipment.
- Handle customer inquiries and complaints in line with policies and procedures.
- Track cash and credit transactions, count cash intake, and conduct daily, weekly, and monthly audits to ensure intake matches receipts.
- Assist with store maintenance and stock shelves as needed.
Benefits
- Company-matched 401(k)
- Sign-on bonus
- Paid vacation
- 24/7 access to an Employee & Family Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
