Retail Associate Manager, Bilingual Spanish

T-Mobile USA•San Jose, CA

About The Position

This role supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales performance. The position manages team training, customer interactions, and store operations to meet defined success metrics, and maintains expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and adherence to operational standards. The work enhances the customer experience and drives store performance aligned with business goals. The role requires a high school diploma or GED. One year of customer service and/or sales experience in a retail environment is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The stated total target cash pay range is $55,900–$100,900, inclusive of target incentives; the base pay range is $41,925–$75,675. Actual starting pay varies by factors such as work location, qualifications, and experience. T-Mobile describes its Total Rewards package as including a competitive base salary, annual stock grants, an employee stock purchase plan, 401(k), and access to year-round money coaches. Benefits for eligible employees include medical, dental and vision insurance, flexible spending accounts, paid time off and up to 12 paid holidays, paid parental and family leave, family-building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, disability coverage, voluntary insurance options, and long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter and transit programs. Retail and Business Sales employees in regular, non-temporary roles are eligible for monthly or quarterly sales incentives.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required capabilities include change agility, change management, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.

Nice To Haves

One year of customer service and/or sales experience in a retail environment.

Responsibilities

Lead team development and training to achieve monthly sales and service success metrics.
Oversee customer interactions, wait times, and problem resolution to build customer confidence.
Maintain store environment quality and compliance with visual merchandising and operational standards.
Monitor and control store expenses, including discounting and credits, to support financial performance.
Communicate corporate and store updates to ensure team awareness and system knowledge.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family-building benefits
Backup care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts for eligible employees
Pet insurance for eligible employees
Commuter and transit programs for eligible employees
Monthly or quarterly sales incentives for eligible regular, non-temporary Retail and Business Sales employees