Retail Associate Customer Service

Goodwill Of Central And Coastal Virginia•Norfolk, VA

About The Position

Contributes to Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate cleans and straightens the sales floor, replenishes merchandise, and assists with visual presentation. The position has no supervisory responsibilities. No previous experience or professional certifications are required. A high school diploma or GED is preferred, though a combination of education and work experience will be considered. The associate must successfully pass a criminal background check and is not required to drive as part of the job. Associates must follow Goodwill’s safety rules and regulations. The role may involve access to confidential information, which must be handled according to Goodwill’s privacy policy and related procedures. The work environment is moderate, with occasional exposure to extreme atmospheric conditions such as temperature, noise, fumes, or dust. Evening and/or weekend availability is required as business needs dictate.

Requirements

Successfully pass a criminal background check.
Follow Goodwill’s safety rules and regulations.
Handle confidential information in accordance with Goodwill’s privacy policy and related procedures.
Be available to work evenings and/or weekends as business needs dictate.
Lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.

Nice To Haves

High school diploma or GED preferred; a combination of education and work experience will be considered.

Responsibilities

Maintain an enthusiastic, positive attitude and interact courteously with customers.
Greet every customer promptly upon entering, make eye contact and smile, and thank customers after transactions and when they leave.
Engage with customers on the sales floor and provide assistance when needed.
Process customer transactions quickly and accurately in accordance with cash-handling guidelines.
Help put fresh products on the sales floor.
Help rotate stock.
Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
Keep the sales floor clean, neat, and orderly.
Keep wrap desks free of clutter.
Maintain floor visual presentations, including houseware end caps and visuals on the end of the H-rack and in low-stock areas.
Bring cleanliness issues to management’s attention when unable to address them.