Retail Associate Customer Service - Williamsburg
About The Position
The Retail Associate Customer Service role contributes to Goodwill’s mission by providing excellent customer service and maintaining the store’s appearance. The associate greets and assists customers, processes transactions, replenishes and rotates merchandise, and keeps the sales floor and wrap desks clean and orderly. The role also includes maintaining visual presentations and meeting an individual Round Up goal assigned by the store manager. Other duties within the scope of the position may be assigned. The associate has no supervisory responsibilities and is not required to drive as part of the job. A criminal background check is required. Associates must follow Goodwill safety rules and procedures for handling confidential information. The associate may work in a moderate environment with occasional exposure to extreme temperatures, noise, fumes, or dust, and must be available to work evenings and/or weekends as business needs dictate.
Requirements
- No previous experience is required.
- High school diploma or GED preferred; a combination of education and work experience will be considered.
- Successfully pass a criminal background check.
- Available to work evenings and/or weekends as business needs dictate.
- Lift up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 25 pounds.
Nice To Haves
- High school diploma or GED.
Responsibilities
- Demonstrate an enthusiastic, positive attitude and treat customers courteously.
- Greet customers promptly, make eye contact and smile, and thank them at the end of transactions and when they leave.
- Engage with customers on the sales floor and provide assistance as needed.
- Process customer transactions quickly and accurately while following cash-handling guidelines.
- Put fresh products on the sales floor and participate in rotating stock.
- Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
- Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
- Maintain floor visual presentations, including houseware end caps and displays on H-racks and in low-stock areas.
- Bring store cleanliness issues to management’s attention when unable to address them.
- Follow Goodwill safety rules and procedures for protecting confidential information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
