Retail Associate Customer Service - Midlothian Crossing

Goodwill Of Central And Coastal Virginia•Bon Air, VA

About The Position

The Retail Associate Customer Service position supports Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate greets and assists customers, processes transactions, replenishes and rotates merchandise, and keeps the sales floor and wrap desks clean and orderly. The role also includes maintaining floor visual presentations and raising cleanliness issues to management when they cannot be addressed directly. The position has no supervisory responsibilities. A high school diploma or GED is preferred, and a combination of education and work experience may be considered. Previous experience and professional certifications are not required. The associate must pass a criminal background check and follow Goodwill safety rules and privacy procedures when handling confidential information. The role requires lifting up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds, and availability to work evenings and/or weekends as business needs dictate.

Requirements

Successfully pass a criminal background check.
Be able to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
Be available to work evenings and/or weekends as business needs dictate.
Follow Goodwill safety rules and regulations.
Be familiar with Goodwill Privacy Policy 10.23 and follow procedures for protecting confidential information.

Nice To Haves

High school diploma or GED preferred.
A combination of education and work experience may be considered.

Responsibilities

Demonstrate an enthusiastic, positive attitude and courteous interest in customer interactions.
Swiftly greet every customer upon entering the building, make eye contact, smile, and thank customers at the end of transactions and when they leave.
Engage with customers on the sales floor and provide assistance when needed.
Process customer transactions quickly and accurately in accordance with cash handling guidelines.
Help put fresh product on the sales floor and participate in rotating stock.
Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
Maintain floor visual presentations, including houseware end caps, H-rack ends, and visuals for low-stock areas.
Bring store cleanliness issues to management’s attention when unable to address them.
Follow Goodwill safety rules and regulations and applicable privacy procedures for confidential information.