Retail Lead Associate - Midlothian Crossing

Goodwill Of Central And Coastal Virginia•Bon Air, VA

About The Position

The Retail Lead Associate helps lead a Goodwill retail location, donation site, and in-store production facility. When the store manager and assistant store manager are absent, the associate directs assigned associates’ work to help meet store goals and documents personnel issues for management review. The role models Goodwill’s standards of conduct and customer service. The associate oversees store operations in the absence of store management, including front-end and production activities; monitors associate progress toward goals; and uses store reports and management information tools to track performance and trends. The associate also supports communication, associate development, cleanliness, merchandise presentation, and compliance with safety, privacy, and reporting procedures. This position has supervisory responsibility for designated associates in the department.

Requirements

High school diploma or GED preferred; a combination of education and work experience may be considered.
One year of experience in a leadership role preferred.
Successfully pass a criminal background check.
Be available to work evenings and/or weekends as business needs dictate.
Lift up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 25 pounds.
Follow Goodwill safety rules and regulations and applicable procedures for protecting confidential information.

Nice To Haves

High school diploma or GED.
One year of experience in a leadership role.

Responsibilities

Run store operations, including front-end and production activities, in the absence of the store manager and assistant store manager.
Direct the work tasks of designated associates and document personnel issues for management review.
Monitor associate progress toward individual goals, including production and Round Up, and execute the MATRIX daily to reach goals.
Participate in production when business demands require it to help reach store goals.
Ensure associates maintain cleanliness and visual merchandise presentation standards, and model exceptional customer service.
Assist the store management team with onboarding, monthly meetings, check-ins, and appraisals.
Solicit and act on feedback from customers and associates.
Use management information tools, including daily sales, production, sales-by-commodity, Round Up, and monthly variance reports, to measure store activity and identify trends.
In the absence of the ROM and RAM, submit closing reports, accident reports, risk training reports, and Kronos documentation accurately and on time.
Communicate promptly and consistently with the direct supervisor and other management team members about store operations and personnel issues.
Identify and act on opportunities to improve store efficiency, processes, and people development.
Participate fully in meetings and learning opportunities.
Follow Goodwill safety rules and regulations and help ensure team compliance.
Protect confidential information in accordance with Goodwill’s privacy policy and related procedures.