Retail Associate Customer Service - Colonial Heights

Goodwill Of Central And Coastal Virginia•Colonial Heights, VA

About The Position

Contributes to Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate greets and assists customers, processes transactions, replenishes and rotates merchandise, and keeps the sales floor and wrap desks clean, neat, and orderly. The role also maintains visual presentations and helps meet the individual Round Up goal assigned by the store manager. No previous experience is required. A high school diploma or GED is preferred, though a combination of education and work experience may be considered. The position has no supervisory responsibilities and does not require driving. Successful completion of a criminal background check is required. The associate must follow Goodwill safety rules and procedures for protecting confidential information. The role requires lifting up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds. The work environment is moderate, with occasional exposure to extreme temperatures, noise, fumes, or dust. The associate must be available to work evenings and/or weekends as business needs dictate. The position is described as part-time and follows a four-week set rotational schedule that includes weekends and holidays, subject to changes based on business needs or holiday hours.

Requirements

No previous experience is required.
A high school diploma or GED is preferred; a combination of education and work experience may be considered.
Must successfully pass a criminal background check.
Must be able to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
Must be available to work evenings and/or weekends as business needs dictate, and follow a rotational schedule that includes weekends and holidays.
Must follow Goodwill safety rules and regulations and applicable privacy and information-security procedures.

Nice To Haves

High school diploma or GED.

Responsibilities

Demonstrate an enthusiastic, positive attitude and act courteously and attentively in customer interactions.
Greet customers promptly when they enter, make eye contact and smile, and thank them at the end of transactions and when they leave.
Engage with customers on the sales floor and provide assistance when needed.
Process customer transactions quickly and accurately in accordance with cash-handling guidelines.
Help put fresh product on the sales floor and rotate stock.
Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
Maintain floor visual presentations, including houseware end caps, visuals on the end of the H-rack, and visuals for items with low stock.
Bring store cleanliness issues to management’s attention when unable to address them.
Follow Goodwill safety rules and regulations and procedures for protecting confidential information.