Retail Associate Customer Service - Colonial Heights

Goodwill Of Central And Coastal Virginia•Colonial Heights, VA

5d•Onsite

About The Position

The Retail Associate Customer Service role contributes to Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate greets and assists customers, processes transactions, replenishes and rotates merchandise, supports visual presentations, and keeps the sales floor and wrap desks clean and orderly. The role has no supervisory responsibilities and does not require driving. A criminal background check is required. The associate must follow Goodwill safety rules and privacy procedures when handling confidential information. The work environment is moderate, with occasional exposure to extreme temperatures, noise, fumes, or dust. The associate must be available for a four-week rotating schedule that includes days, nights, weekends, and holidays; schedules may change based on business needs and holiday hours.

Requirements

High school diploma or GED preferred; a combination of education and work experience may be considered.
No previous experience required.
Must successfully pass a criminal background check.
Must be able to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
Must be available to work a rotating schedule that includes days, nights, weekends, and holidays, as business needs dictate.
Must follow Goodwill safety rules and regulations and applicable procedures for protecting confidential information.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain an enthusiastic and positive attitude and interact courteously with customers.
Greet customers promptly upon entry, make eye contact and smile, and thank them at the end of transactions and when they leave.
Engage with customers on the sales floor and provide assistance when needed.
Process customer transactions quickly and accurately according to cash-handling guidelines.
Put fresh products on the sales floor and rotate stock.
Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
Maintain floor visual presentations, including houseware end caps, H-rack end displays, and displays with low stock.
Bring store cleanliness issues to management’s attention when unable to address them.
Follow Goodwill safety rules and regulations.
Follow privacy procedures to protect confidential information.