Retail Associate Customer Service - Woodlake

Goodwill Of Central And Coastal Virginia • Chesterfield, VA

13d

About The Position

The Retail Associate Customer Service contributes to Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate greets and assists customers, processes transactions, replenishes and rotates merchandise, and keeps the sales floor and wrap desks clean, neat, and orderly. The role has no supervisory responsibilities. No previous experience is required. A high school diploma or GED is preferred, though a combination of education and work experience may be considered. The associate must pass a criminal background check and is not required to drive as part of the job. Associates must follow Goodwill safety rules and procedures and protect any confidential information they may access. The role requires lifting up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds. The work environment is moderate, with occasional exposure to extreme atmospheric conditions such as temperature, noise, fumes, or dust. Availability to work evenings and/or weekends as business needs dictate is required.

Requirements

• No previous experience is required.
• High school diploma or GED preferred; a combination of education and work experience may be considered.
• Must successfully pass a criminal background check.
• Must follow Goodwill safety rules and regulations.
• Must follow applicable procedures for protecting confidential information.
• Must be able to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
• Must be available to work evenings and/or weekends as business needs dictate.

Nice To Haves

• High school diploma or GED.

Responsibilities

• Maintain an enthusiastic and positive attitude and treat customers courteously and with interest.
• Greet every customer promptly upon entering the store, make eye contact and smile, and thank customers after transactions and as they leave.
• Engage with customers on the sales floor and provide assistance when needed.
• Process customer transactions quickly and accurately while following cash-handling guidelines.
• Help put fresh product on the sales floor and rotate stock.
• Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
• Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
• Maintain floor visual presentations, including houseware end caps and visuals on the end of the H-rack and with low stock.
• Bring cleanliness issues to management’s attention when unable to address them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED