Retail Associate Customer Service

Goodwill Of Central And Coastal Virginia•Ashland, VA

About The Position

The Retail Associate Customer Service position contributes to Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate welcomes and assists customers, processes transactions, stocks and rotates merchandise, and keeps the sales floor and wrap desks clean and orderly. The associate also maintains visual presentations and brings cleanliness concerns to management when unable to address them. The position has no supervisory responsibilities. A criminal background check is required. The associate is not required to drive as part of the job.

Requirements

High school diploma or GED preferred; a combination of education and work experience will be considered.
No previous experience is required.
Must successfully pass a criminal background check.
Must be available to work evenings and/or weekends as business needs dictate.
Must be able to lift up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 25 pounds.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain an enthusiastic, positive attitude and act courteously and with interest during customer interactions.
Greet customers promptly when they enter, make eye contact and smile, and thank them at the end of transactions and when they leave.
Engage with customers on the sales floor and provide assistance when needed.
Process customer transactions quickly and accurately in accordance with cash-handling guidelines.
Help put fresh products on the sales floor.
Participate in rotating stock.
Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
Keep the sales floor clean, neat, and orderly.
Keep wrap desks free of clutter.
Maintain floor visual presentations, including houseware end caps, visuals at the end of the H-rack, and visuals for low-stock items.
Bring store cleanliness issues to management’s attention if unable to address them.
Follow Goodwill safety rules and regulations.
Follow applicable privacy and information-security procedures when handling confidential information.