Retail Associate Customer Service - Bailey Bridge

Goodwill Of Central And Coastal Virginia • Midlothian, VA

4d

About The Position

The Retail Associate Customer Service position contributes to Goodwill’s mission by providing excellent customer service and supporting the store’s appearance. The associate welcomes and assists customers, processes transactions, replenishes and rotates merchandise, and keeps the sales floor and wrap desks clean, neat, and orderly. The role also includes maintaining visual presentations and meeting an individual Round Up goal assigned by the store manager. The associate may be cross-trained in other areas of the store and has no supervisory responsibilities. A criminal background check is required.

Requirements

• No previous experience is required.
• Must successfully pass a criminal background check.
• Must be available to work evenings and/or weekends as business needs dictate.
• Must be willing to work at least 2–3 closings a night and weekends.
• Must be able to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.

Nice To Haves

• High school diploma or GED preferred; a combination of education and work experience will be considered.

Responsibilities

• Maintain an enthusiastic, positive attitude and interact courteously with customers.
• Greet every customer promptly, make eye contact and smile, and thank customers after transactions and when they leave.
• Engage with customers on the sales floor and provide assistance when needed.
• Process customer transactions quickly and accurately in accordance with cash-handling guidelines.
• Help put fresh products on the sales floor and rotate stock.
• Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
• Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
• Maintain floor visual presentations, including houseware end caps, H-rack end visuals, and visuals with low stock.
• Bring store-cleanliness issues to management’s attention when unable to address them.
• Follow Goodwill safety rules and procedures.
• Follow privacy and security procedures when handling confidential information.
• Work at least 2–3 closing shifts per night and weekends, as required by the posting.
• Be cross-trained in other areas of the store.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED