Retail Assistant Store Manager - Front Operations

Goodwill Industries of Middle Tennessee•Franklin, TN

About The Position

The Retail Assistant Store Manager – Front Operations provides hands-on leadership of customer-facing store operations to deliver a consistently high-quality shopper experience. The role is responsible for maintaining a clean, organized, welcoming, visually appealing, and shop-ready store, including point-of-sale operations, sales-floor standards, merchandising presentation, cash control, and overall store readiness. The position supports Goodwill’s mission of Changing Lives through Education, Training, and Employment, grounded in Teamwork, Respect, Uprightness, and Empowerment. Through active on-floor leadership, the Assistant Store Manager sets expectations for cleanliness, replenishment, merchandising, friendly service, safe operations, and efficient front-end execution. The role plans and directs front-end activities, monitors performance indicators, coaches and develops team members and Leads, ensures compliance and safety, and supports store leadership with operational continuity, audits, projects, and initiatives. A flexible schedule, including evenings, weekends, and holidays, is required.

Requirements

High school diploma or equivalent required.
Two to three years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.
Excellent oral and written communication skills.
Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
Knowledge of production, inventory, and quality control processes, including the ability to compile, interpret, and analyze operational data for reporting and continuous improvement.
Ability to learn and apply new processes, systems, equipment, and operational procedures.
Ability to lead and motivate a diverse team and promote a positive, inclusive work culture grounded in the organization’s Mission and TRUE Core Values.
Ability to provide safe, friendly, and efficient donor service at the Donor Door.
Ability to interpret and meet production metrics, KPIs, and performance goals.
Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements.
Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.
Must obtain forklift certification; training and certification are provided by the organization.
Reliable transportation to perform job duties, including travel to other Goodwill locations and/or bank deposits as needed.
Valid driver’s license required.

Nice To Haves

Associate’s degree in business, logistics, supply chain, retail management, or a related field; alternatively, four years of supervisory experience in retail, warehouse, logistics, or production environments.
Experience in fast-paced, high-volume operations.
Prior retail, nonprofit, or mission-based organization experience.
Experience supporting or working alongside eCommerce operations.
Previous experience training, coaching, or developing staff.
Bilingual language skills.

Responsibilities

Oversee daily front-end operations and maintain a clean, organized, welcoming, and shop-ready sales floor.
Ensure merchandising execution, timely replenishment, recovery, signage, price accuracy, fixtures, product placement, rotation, and presentation meet store standards.
Maintain cleanliness, organization, and safety across customer-facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
Align front-end readiness with sales trends, peak traffic patterns, and promotional activity.
Model and coach friendly, efficient, and respectful customer service.
Plan, schedule, assign, and direct front-end team activities to meet sales, service, labor efficiency, and profit objectives.
Lead daily front-end huddles covering sales performance, shopper experience priorities, staffing, and operational readiness.
Monitor and communicate front-end performance indicators, including sales, conversion, average transaction value, service, cleanliness, merchandising, and recovery.
Identify performance gaps and lead corrective actions and continuous improvement efforts.
Ensure store performance meets financial targets and metrics aligned with operating plans.
Coach, train, develop, and directly supervise front-end team members and Leads; provide feedback, corrective action, and development planning in alignment with HR policies.
Build a positive, inclusive team culture that supports accountability, engagement, and retention, and support cross-training for coverage and continuity.
Ensure adherence to company policies, procedures, safety guidelines, and operational standards.
Monitor POS operations, pricing integrity, cash handling, and customer transactions for accuracy and compliance.
Promote safe practices and support loss prevention through situational awareness, timely responses to risk behaviors, and coaching on procedures.
Partner with store leadership on compliance concerns, audit findings, and corrective action plans.
Provide on-floor leadership and participate in audits, projects, and initiatives that strengthen store performance.
Maintain a flexible schedule, including evenings, weekends, and holidays.
Perform other duties as needed to support store operations and leadership priorities.