Retail Assistant Store Manager at Mason

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•Mason, OH

6h•$0 - $19

About The Position

The Retail Assistant Store Manager partners with the Retail Store Manager to oversee employees and the daily operations of a retail store, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The role helps ensure production efficiency and maintain standards for store organization and safety. When the Retail Store Manager is absent, the Assistant Store Manager is responsible for all store operations. The position supervises retail staff, including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates. It also requires carrying out production and retail duties as needed, supporting donation and sales processes, training associates, maintaining staffing and payroll targets, handling customer complaints, and collaborating with other divisions and the employment and training program.

Requirements

Minimum of 5 years of experience in retail or an equivalent industry.
Experience selecting, assessing, coaching, and developing associates, preferably in retail.
Ability to set and manage schedules for store staff.
Ability to communicate effectively in English, orally and in writing.
Basic math and computer skills.
Strong customer-service and interpersonal skills, integrity, respect for individuals, critical and analytical thinking skills, and appreciation of diversity.
Ability to work in climate-controlled and non-climate-controlled environments.
Ability to continuously walk, stoop, stand, bend, lift, kneel, and climb for prolonged periods.
Ability to lift and carry 35 pounds with or without reasonable accommodation.
Ability to work in a confined area and perform computer-based work frequently.

Nice To Haves

High school diploma or equivalent preferred.
Two years of previous progressive retail management experience supervising several departments and/or staff preferred.
Broad knowledge of the thrift and resale industry and ability to react to competitive situations preferred.

Responsibilities

Oversee and execute retail store operations in partnership with the Retail Store Manager.
Perform administrative and clerical store functions, including cash transactions, ordering supplies, and opening and closing the store.
Work a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays.
Assist with supervising and training employees.
Perform production and retail staff duties as needed, including greeting donors, unloading donations safely, completing donor receipts, sorting donated items, handling cash, maintaining the sales floor, assisting customers with purchases, and performing store upkeep.
Promote exceptional customer service for internal and external customers.
Monitor donation functions and enforce security and control procedures.
Monitor sales transactions and ensure proper sales procedures are followed.
Maintain staffing levels in production and on the sales floor while meeting budgeted payroll expenses; train new associates according to Goodwill policies.
Maintain a neat, orderly, properly equipped, and supplied store within budgetary requirements.
Communicate with other divisions and stores by email, phone, and face-to-face as needed.
Work collaboratively with the employment and training program to further the organization’s mission.
Assist customers and handle complaints.
Maintain a safe environment for customers and employees.
Comply with and enforce organizational policies and standards.
Complete necessary paperwork and reports promptly and efficiently, and adhere to the supervisor’s work schedule.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid vacation and sick leave
Paid holidays
403(b) with company match
Employee Assistance Program
Employee discounts when shopping at the organization's stores
$300 employee referral bonus for an internal employee when the referred candidate is hired and completes 90 days of employment