Retail Assistant Store Manager at Princeton Rd

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•Hamilton, OH

8h•$0 - $19

About The Position

Ohio Valley Goodwill Industries is hiring a Retail Assistant Store Manager to help oversee the daily operations of its retail store in partnership with the Retail Store Manager. The role covers customer service, staffing, stocking, merchandising, inventory control, budgeting, record keeping, production efficiency, store organization, and safety. When the Retail Store Manager is absent, the Assistant Store Manager is responsible for all store operations. The position also performs administrative and clerical tasks, supports store opening and closing, assists with employee supervision and training, and may perform the duties of production and retail staff. The Assistant Store Manager helps maintain donation and sales processes, staffing and payroll levels, store supplies and equipment, communications with other divisions and stores, and a safe, orderly environment. The role works collaboratively with the employment and training program to support the organization’s mission. Ohio Valley Goodwill Industries describes itself as a provider of rehabilitation services whose retail network generates revenue supporting individuals with disabilities and local veterans experiencing homelessness. The employer offers competitive pay and benefits. Applicants are asked to complete an application and attach a resume with detailed work experience; incomplete applications will not be considered.

Requirements

High school diploma or equivalent preferred.
At least five years of experience in retail or an equivalent industry.
Experience selecting, assessing, coaching, and developing associates, preferably in retail.
Proficiency in setting and managing schedules for store staff.
Ability to communicate effectively in English, orally and in writing.
Basic math and computer skills.
Strong customer-service and interpersonal skills, including integrity, respect for customers, vendors, and employees, critical and analytical thinking, and appreciation of diversity.
Ability to work in both climate-controlled and non-climate-controlled environments.
Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods.
Ability to lift and carry 35 pounds, with or without reasonable accommodation.
Ability to work in a confined area.
Ability to perform computer-based work frequently.

Nice To Haves

Two years of progressive retail management experience supervising several departments and/or staff is preferred.
Broad knowledge of the thrift and resale industry and ability to respond to competitive situations preferred.
High school diploma or equivalent preferred.

Responsibilities

Oversee and execute the overall operation of the retail store in partnership with the Retail Store Manager.
Perform daily administrative and clerical store functions, including cash transactions, ordering supplies, and opening and closing the store.
Work a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays.
Assist with supervision and training of employees.
Perform production and retail staff duties as needed, including greeting donors, safely unloading donations, completing donor receipts, sorting donated items, handling cash, maintaining the sales floor, assisting customers, and performing store upkeep.
Create an atmosphere of exceptional customer service for internal and external customers.
Monitor donation functions and enforce security and control procedures.
Monitor sales transactions and ensure proper sales procedures are followed.
Maintain production and sales-floor staffing levels while meeting budgeted payroll expenses, including training new associates according to Goodwill policies.
Maintain an orderly, properly equipped, and supplied store within budgetary requirements.
Maintain effective email, phone, and face-to-face communication with other divisions and stores as needed.
Collaborate with the employment and training program to further the organization’s mission.
Assist customers and handle complaints.
Maintain a safe environment for customers and employees.
Comply with and enforce organizational policies and standards.
Complete necessary paperwork and reports in a timely and efficient manner, and adhere to the supervisor’s work schedule.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid vacation and sick leave
Paid holidays
403(b) retirement plan with company match
Employee Assistance Program
Discounts when shopping at the company’s stores
$300 referral bonus for eligible internal employees when a referred candidate is hired and completes 90 days of employment