Retail Assistant Store Manager at Lebanon

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•Lebanon, OH

6h•$0 - $19

About The Position

Ohio Valley Goodwill Industries is a provider of rehabilitation services that uses revenue from its retail stores to support individuals with disabilities and local veterans experiencing homelessness. The Retail Assistant Store Manager partners with the Retail Store Manager to oversee store employees and daily operations, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The role supports production efficiency and maintains store organization and safety standards. When the Retail Store Manager is absent, the Assistant Store Manager is responsible for all store operations. This position supervises retail staff, including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates. It also requires hands-on support of production and retail duties as needed, such as receiving donations, sorting merchandise, handling cash, assisting customers, and maintaining the store. The role works collaboratively with the employment and training program to further the organization’s mission.

Requirements

Minimum of 5 years of experience in retail or an equivalent industry.
High school diploma or equivalent preferred.
Two years of progressive retail management experience supervising several departments and/or staff preferred.
Experience selecting, assessing, coaching, and developing associates, preferably in retail.
Proficiency in setting and managing schedules for store staff.
Ability to communicate effectively in English, orally and in writing.
Basic math and computer skills.
Strong customer service and interpersonal skills, including integrity, respect for individuals, critical and analytical thinking, and appreciation of diversity.
Ability to work in climate-controlled and non-climate-controlled environments.
Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods.
Ability to lift and carry 35 pounds, with or without reasonable accommodation.
Ability to work in a confined area.
Ability to perform computer-based work frequently.

Nice To Haves

Broad knowledge of the thrift and resale industry and ability to respond to competitive situations.

Responsibilities

Oversee and execute retail store operations in partnership with the Retail Store Manager.
Perform daily administrative and clerical tasks, including cash transactions, ordering supplies, and opening and closing the store.
Work a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays.
Assist with supervision and training of employees.
Perform production and retail staff duties as needed, including greeting donors, safely unloading donations, completing donor receipts, sorting donated items, handling cash, maintaining the sales floor, assisting customers, and performing store upkeep.
Promote exceptional customer service for internal and external customers.
Monitor donation processes and enforce security and control procedures.
Monitor sales transactions and ensure proper sales procedures are followed.
Maintain staffing levels in production and on the sales floor while meeting budgeted payroll expenses; train new associates according to Goodwill policies.
Maintain a neat, orderly, properly equipped, and supplied store within budget requirements.
Maintain effective communication with other divisions and stores by email, phone, and in person.
Collaborate with the employment and training program to further the organization’s mission.
Assist customers and handle complaints.
Maintain a safe environment for customers and employees.
Comply with and enforce organizational policies and standards.
Complete required paperwork and reports promptly and efficiently, and adhere to the supervisor’s work schedule.
Perform other duties as assigned.
Supervise Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates.