Retail Assistant Store Manager at Oxford
About The Position
The Retail Assistant Store Manager coordinates with the Retail Store Manager to oversee employees and all aspects of daily retail store operations, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The role supports production efficiency and maintains store organization and safety standards. When the Retail Store Manager is absent, the Assistant Store Manager is responsible for all store operations. This position supervises retail staff, including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates. It also assists with employee supervision and training, customer service, donation operations, sales procedures, staffing, scheduling, store upkeep, and communication with other divisions and stores. The role works collaboratively with the employment and training program in support of the organization’s mission.
Requirements
- High school diploma or equivalent preferred.
- At least 5 years of experience in retail or an equivalent industry.
- Two years of progressive retail management experience supervising several departments and/or staff preferred.
- Experience selecting, assessing, coaching, and developing associates, preferably in retail.
- Proficiency in setting and managing store staff schedules.
- Ability to communicate effectively in English, orally and in writing.
- Basic math and computer skills.
- Highly developed customer-service and interpersonal skills, including integrity, respect for individuals, critical and analytical thinking, and appreciation of diversity.
- Ability to work in climate-controlled and non-climate-controlled environments.
- Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods.
- Ability to lift and carry 35 pounds, with or without reasonable accommodation.
- Ability to work in a confined area.
- Ability to perform computer-based work frequently.
Nice To Haves
- High school diploma or equivalent.
- Two years of previous progressive retail management experience supervising several departments and/or staff.
- Broad knowledge of the thrift and resale industry and ability to respond to competitive situations.
Responsibilities
- Oversee and execute retail store operations in partnership with the Retail Store Manager.
- Perform daily administrative and clerical tasks, including cash transactions, supply orders, and opening and closing the store.
- Work a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays.
- Assist with supervision and training of employees.
- Perform production and retail staff duties as needed, including greeting donors, safely unloading donations, completing donor receipts, sorting donated items, handling cash, maintaining the sales floor, assisting customers, and performing store upkeep.
- Promote exceptional customer service for internal and external customers.
- Monitor donation functions and enforce security and control procedures.
- Monitor sales transactions and ensure proper sales procedures are followed.
- Maintain staffing levels in production and on the sales floor while meeting budgeted payroll expenses; train new associates according to Goodwill policies.
- Maintain an orderly, properly equipped, and supplied store within budgetary requirements.
- Communicate with other divisions and stores by email, phone, and in person as needed.
- Collaborate with the employment and training program to further the organization’s mission.
- Assist customers and handle complaints.
- Maintain a safe environment for customers and employees.
- Comply with and enforce organizational policies and standards.
- Complete paperwork and reports in a timely and efficient manner and adhere to the supervisor’s work schedule.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Paid vacation and sick leave
- Paid holidays
- 403(b) retirement plan with company match
- Employee Assistance Program
- Discounts when shopping at the company’s stores
- $300 employee referral bonus when a referred candidate is hired and completes 90 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
