Wireless Retail Assistant Store Manager - Mason

Cellular World-AT&T Authorized Retailer•Mason, OH

About The Position

Cellular World, an AT&T authorized retailer, is seeking a full-time Assistant Sales Manager passionate about mobile technology. The role supports the Retail Sales Manager and helps ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers. The Assistant Sales Manager is responsible for exceeding sales metrics, protecting company assets, increasing profitability, and developing the sales team.

Requirements

Valid driver's license and current auto insurance.
Must attend all off-site promotional events, including those during and after business hours.
Must be at least 18 years of age.
Must pass a background check.
Previous retail or customer service management experience.
Proven leadership and employee management skills.
Ability to stand for long periods and work full-time, weekends, and peak retail selling periods.
Ability to work at various locations as required.
Tech-savvy and comfortable working with interactive technology devices.
Enjoy working in a team environment and engaging with consumers.
Enthusiasm and drive to complete sales.
Independent, self-motivated team player.
Ability to perform regular physical activity, such as setting up promotional materials and changing displays.
Reliable transportation.

Nice To Haves

Bilingual communication skills.

Responsibilities

Follow the coaching and leadership of the Retail Sales Manager.
Drive sales and customer satisfaction using At Your Service and Key Satisfaction drivers.
Retain, implement, and train the sales team on expected behaviors.
Meet and exceed monthly sales goals.
Achieve personal sales goals and help employees close sales and provide customer service.
Observe the customer experience to determine the focus of the AT&T Experience Steps.
Ensure proper store opening and closing and completion of all related procedures.
Ensure required monthly and annual training is completed in accordance with AT&T compliance standards.
Assist with inventory ordering, receiving, discrepancy resolution, and daily, weekly, and month-end counts as needed.
Resolve customer complaints regarding sales and service.
Develop and manage positive business relationships with staff and customers.
Provide leadership, positive reinforcement, and coaching to support sales associates’ learning and growth.
Work with the Sales Manager to recognize top and lower performers and contribute to overall store improvement.
Participate in staff meetings and communicate promotions, goals, trends, and other relevant information.
Ensure store merchandising, product placement, displays, and brand compliance meet AT&T requirements.
Use displays and interactive devices to enhance the customer experience.
Meet and exceed Assistant Manager performance expectations for consideration for promotion to Sales Manager.

Benefits

Supportive team environment.
Tenure Increase Program.
PTO accrual.
Growth opportunities.
Medical, dental, and vision benefits options.
Long-term and short-term disability insurance benefits options.
401(k) plan with a company contribution.
Employee discount of up to 57% on up to five lines of AT&T premium wireless service.
Discounts on accessories and additional AT&T products and services.
New-hire budget for Team Color apparel.