Retail Team Leader at Mason
About The Position
The Retail Team Leader supports store success by helping oversee daily operations, delivering exceptional customer experiences, and developing team members. The role partners with store leadership to ensure smooth operations and motivate associates to achieve sales and production goals. It provides training, direction, and work delegation to Donation Attendants, Merchandise Processors, and Sales Associates. The position is with Ohio Valley Goodwill Industries, a mission-driven organization whose retail revenue supports rehabilitation and employment services for individuals with disabilities and local veterans experiencing homelessness. The organization offers leadership development, digital learning opportunities, and career advancement pathways.
Requirements
- Strong customer service and problem-solving skills.
- Ability to motivate, coach, and develop team members.
- Effective communication skills in English.
- Flexibility to work opening, production, and closing shifts.
- Ability to stand and walk for extended periods.
- Frequent bending, stooping, twisting, kneeling, and reaching.
- Ability to lift and carry up to 35 pounds, with or without reasonable accommodation.
- Ability to work in a fast-paced retail environment.
- Regular and reliable attendance required.
Nice To Haves
- Previous retail leadership or supervisory experience; 1+ year preferred.
Responsibilities
- Support the Retail Store Manager in overseeing daily store operations.
- Deliver outstanding customer service and professionally resolve customer concerns.
- Coach, train, and develop retail associates to maximize performance.
- Provide leadership, guidance, and feedback to team members.
- Help maintain a safe, productive, and welcoming store environment.
- Monitor sales transactions and ensure proper cash-handling procedures are followed.
- Address escalated customer and operational issues.
- Ensure accurate pricing, quality standards, and merchandising execution.
- Support inventory management and production processes.
- Drive team productivity and achievement of store goals.
- Ensure compliance with company policies and procedures.
- Provide training, direction, and work delegation for Donation Attendants, Merchandise Processors, and Sales Associates.
Benefits
- Career growth and promotion opportunities.
- Leadership development and digital training programs.
- Meaningful work that directly supports the community.
- Supportive team environment focused on success and service.
- Opportunity to make a difference every day.
- Pay may increase from $14.00 per hour to $15.00 per hour after completing digital literacy training.
- Internal employees may earn a $300 referral bonus when a referred candidate is hired and completes 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
