Retail Team Leader at Mt. Washington

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. • Cincinnati, OH

8h • $0 - $14

About The Position

The Retail Team Leader supports store success by delivering strong customer experiences, developing team members, and partnering with store leadership to ensure smooth daily operations. The role helps motivate associates to meet sales and production goals and contributes to a safe, productive, and welcoming store environment. Ohio Valley Goodwill Industries is a mission-driven organization whose retail revenue supports rehabilitation and employment services for individuals with disabilities and local veterans experiencing homelessness.

Requirements

• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.
• Ability to stand and walk for extended periods.
• Frequent bending, stooping, twisting, kneeling, and reaching.
• Ability to lift and carry up to 35 pounds, with or without reasonable accommodation.
• Ability to work in a fast-paced retail environment.
• Regular and reliable attendance.

Nice To Haves

• Previous retail leadership or supervisory experience; one or more years preferred.

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and professionally resolve customer concerns.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures are followed.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.
• Provide training, direction, and work delegation to Donation Attendants, Merchandise Processors, and Sales Associates.

Benefits

• Career growth and promotion opportunities.
• Leadership development and digital training programs.
• Career advancement pathways that can help employees increase their skills and earning potential.
• Starting pay of $14.00 per hour, with the opportunity to move up to $15 per hour after completing digital literacy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed