Retail Team Leader

Retail Stores • Monroe, NC

5d • Onsite

About The Position

The Retail Team Leader, internally titled Zone Team Leader, serves as a store keyholder and provides guidance and direction for the successful operation of a particular zone on the retail sales floor. The role oversees a team focused on merchandising and selling merchandise while helping ensure an exceptional associate and customer experience. Responsibilities include merchandising and customer service oversight.

Requirements

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and ability to work as a team player and interact well with customers and associates.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and safe manner.

Responsibilities

• Execute established procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet operational expectations.
• Oversee planning for and receipt of merchandise and ensure the sales floor is properly stocked.
• Ensure proper scheduling and staffing for merchandise unloading and processing to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone and communicate company directives to ensure follow-up is completed.
• Perform Team Leader functions to open and close the store when needed.
• Complete additional responsibilities as assigned.

Benefits

• Medical, dental, vision, and prescription drug coverage begins after 90 days of employment.
• 401(k) with a generous company match and immediate vesting.
• Career growth and talent development culture.
• 20% associate discount on Ollie’s purchases.
• A range of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED