Retail Team Leader

Retail Stores • Johnson City, TN

12d

About The Position

The Retail Team Leader, internally classified as a Zone Team Leader, serves as a store keyholder and provides guidance and direction for the successful operation of an assigned zone on the retail sales floor. The role oversees associates focused on merchandising and selling merchandise while supporting a strong associate and customer experience. Responsibilities include merchandising and customer service oversight, maintaining operational standards, and helping ensure merchandise is received and stocked appropriately.

Requirements

• High school diploma or equivalent.
• At least 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays regularly.
• Positive attitude and ability to work as a team player and interact well with customers and associates.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and in a safe manner.

Responsibilities

• Execute established procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet operational expectations.
• Oversee processes to ensure merchandise is planned for and received and that the sales floor is properly stocked.
• Ensure appropriate scheduling and staffing for merchandise unloading and processing to the sales floor while driving associate productivity, daily task assignments, and customer service standards.
• Supervise associates in the assigned zone and communicate company directives to ensure follow-up is completed.
• Perform Team Leader functions to open and close the store when needed.
• Complete additional responsibilities as assigned.

Benefits

• Medical, dental, vision, and prescription coverage beginning after 90 days of employment.
• 401(k) with a generous company match and immediate vesting.
• Career growth and talent development opportunities.
• 20% associate discount on Ollie’s purchases.
• A variety of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED