Retail Assistant Manager

Gillman Home Center•Muncie, IN

About The Position

The Retail Assistant Manager supports the Store Manager in store and lumber yard operations while providing excellent customer service and treating team members as the company’s top priority. The role helps supervise, train, and develop staff; maintain inventory, merchandising, safety, and loss prevention standards; and perform administrative tasks. The Assistant Manager assumes certain management responsibilities when the Store Manager is absent. This is a full-time position scheduled for 45 hours per week, with varying days and hours and availability required for days, evenings, and weekends.

Requirements

High school diploma or GED.
At least 3 years of retail experience.
Excellent interpersonal and customer service skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and delegate when appropriate.
Proficient computer skills.
Able to complete the physical requirements of the job with or without reasonable accommodation, including prolonged standing and walking and lifting up to 40 pounds at times.
Available to work days, evenings, and weekends.

Nice To Haves

Retail experience in the hardware or lumber industry is preferred.
Experience supervising employees is a plus.
Management experience is a plus.

Responsibilities

Embody the company culture of treating team members as the top priority.
Greet and assist customers, answer questions, and resolve customer concerns.
Maintain a positive presence in the store and hold team members accountable for excellent customer service.
Assist and support the Store Manager in all aspects of store operations.
Help supervise, train, and develop store and lumber yard team members on policies and procedures.
Regularly walk the store and yard to find and address issues.
Ensure the store is clean, well-stocked, and merchandised.
Manage inventory to maximize turns and profit while maintaining adequate stock on hand.
Assist with and manage unloading freight and stocking shelves.
Assist the Store Manager and Office Manager with administrative tasks, including ordering stock, record keeping, analyzing reports, payroll, scheduling, register balancing, and deposits.
Support the Store Manager’s loss prevention efforts.
Work with the merchandiser and store management to maintain promotional and permanent displays.
Maintain assigned department(s).
Uphold safety standards and help administer safety training.
Assume certain management responsibilities in the Store Manager’s absence.
Maintain a safe working environment and situational awareness; identify and report safety issues or concerns to management.
Follow company policies and procedures.
Perform other duties as assigned.