Yankee Candle Retail-Assistant Manager- Knoxville, TN

Newell Brands•Knoxville, TN

1d•Onsite

About The Position

The Retail Assistant Manager supports the Store Manager in delivering an exceptional employee and guest experience and driving profitable top-line sales growth. The role helps build and develop a high-performing team, deliver engaging guest service and sales, maintain store presentation, and execute operational activities. It also supports staffing, scheduling, inventory management, expense control, safety, loss prevention, and achievement of key performance indicator goals.

Requirements

High school completion or equivalent GED.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in retail software and Microsoft Office.
Strong analytical skills.
Solution-oriented approach.
Ability to work in a fragrance-filled environment.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

Proven retail management experience; 2+ years preferred.

Responsibilities

Assist in building a high-performing team that reflects Newell Brand Values.
Support recruitment, hiring, development, inspiration, and retention of team members.
Help meet staffing goals, including seasonal hiring timelines, and ensure effective onboarding and ongoing development.
Recognize and address positive and negative HR-related situations through performance management.
Coach and motivate team members, foster a positive work environment, and help establish succession plans.
Help create a store environment that delivers an exceptional guest experience, drives sales, and remains safe and inviting.
Understand guest needs, use product knowledge, and make emotional connections to deliver an engaging guest experience.
Implement company selling strategies, coach selling behaviors, and maximize the Guest Sales Leader role to increase sales.
Drive guest loyalty through the Rewards Loyalty program, KPIs, Best Guest communication, and Grass Roots Marketing.
Build lasting customer relationships and maintain store appearance through visual standards, plan-o-grams, signage, visual maintenance, and cleanliness.
Assist in analyzing the business and creating action plans for effective operational execution and improved results.
Identify root causes and help develop action plans that drive results.
Ensure clear team communication and alignment.
Help create schedules that provide sales floor coverage, maximize sales, and meet payroll targets.
Support inventory management and control expenses.
Incorporate safety and loss prevention into daily activities and follow company policies and the Code of Ethics.
Achieve or exceed KPI goals through strategic planning, execution, and continuous performance improvement.