Yankee Candle Retail-2nd Assistant Manager-Santa Clara, CA
About The Position
The 2nd Assistant Manager supports the Store Manager in delivering an exceptional employee and guest experience and driving profitable top-line sales growth. The role helps build and develop a high-performing team, foster a positive work environment, and motivate and retain talent. It also contributes to an engaging guest experience, strong sales and customer loyalty, and a safe, inviting store environment. The position assists with business analysis, operational planning and execution, inventory management, expense control, safety, and loss prevention while working to achieve or exceed KPI goals.
Requirements
- High school completion or equivalent GED.
- Proven experience in a retail management role; 2 years preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in retail software and Microsoft Office.
- Strong analytical skills.
- Solution-oriented approach.
- Ability to work in a fragrance-filled environment.
- Ability to work flexible hours, including weekends and holidays.
Nice To Haves
- Two years of experience in a retail management role.
Responsibilities
- Assist in building a high-performing team that represents Newell Brand Values.
- Contribute to effective onboarding and ongoing development of team members.
- Recognize and address positive and negative HR-related situations through performance management.
- Assist in motivating, inspiring, and retaining top talent.
- Provide coaching and foster a positive work environment.
- Help create a store environment focused on exceptional guest experience, sales results, and a safe, inviting shopping and working experience.
- Deliver an emotionally engaging guest experience by understanding guest needs, demonstrating product knowledge, and making emotional connections.
- Implement company selling strategies, coach selling behaviors, and maximize the Guest Sales Leader role to increase sales potential.
- Drive guest loyalty through the Rewards Loyalty program, KPIs, Best Guest communication, and Grass Roots Marketing.
- Build lasting customer relationships to enhance loyalty.
- Maintain store appearance by executing company visual standards, plan-o-grams, planning, visual maintenance, signage, and cleanliness.
- Assist in analyzing the business and creating action plans for effective execution of operational activities.
- Help identify root causes and create action plans that drive results.
- Ensure clear and effective team communication that creates understanding and alignment.
- Support inventory management activities and control expenses.
- Incorporate safety and loss prevention into daily activities and follow company policies and the Code of Ethics.
- Achieve or exceed KPI goals through strategic planning, execution, and continuous performance improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
