Yankee Candle-Retail 2nd Assistant Manager - Williamsburg, VA
About The Position
The 2nd Assistant Manager supports the Store Manager in delivering an exceptional employee and guest experience and driving profitable sales growth. The role helps build and develop a high-performing team, motivate and retain talent, and foster a positive work environment. It also contributes to an engaging guest experience by applying product knowledge, coaching sales behaviors, building customer loyalty, and maintaining store visual standards and cleanliness. The position assists with analyzing business performance, planning and executing operational activities, identifying root causes, and creating action plans. It supports inventory management and expense control, promotes safety and loss prevention, follows company policies and the Code of Ethics, and works toward achieving or exceeding KPI goals. The role requires working in a fragrance-filled environment and flexible hours, including weekends and holidays.
Requirements
- High school completion or equivalent GED.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in retail software and Microsoft Office.
- Strong analytical skills.
- Solution-oriented.
- Able to work in a fragrance-filled environment.
- Able to work flexible hours, including weekends and holidays.
Nice To Haves
- Two years of proven experience in a retail management role is preferred.
Responsibilities
- Assist in building a high-performing team that represents Newell Brand Values.
- Contribute to effective onboarding and ongoing team-member development.
- Recognize and address positive and negative HR-related situations through performance management.
- Help motivate, inspire, and retain top talent; provide coaching and foster a positive work environment.
- Contribute to a store environment that delivers an exceptional guest experience, drives sales, and provides a safe, inviting shopping and working experience.
- Deliver an emotionally engaging guest experience by understanding guest needs, applying product knowledge, and making emotional connections.
- Maximize sales potential by implementing company selling strategies, coaching selling behaviors, and maximizing the Guest Sales Leader role.
- Drive guest loyalty through the Rewards Loyalty program, KPIs, Best Guest communication, and Grass Roots Marketing.
- Build lasting customer relationships to enhance loyalty.
- Maintain store appearance by executing visual standards, plan-o-grams, planning, visual maintenance, signage, and store cleanliness.
- Assist in analyzing the business and creating action plans for effective execution of operational activities.
- Help identify root causes and create action plans that drive results.
- Ensure clear and effective team communication that creates understanding and alignment.
- Support inventory management activities and control expenses.
- Incorporate safety and loss prevention into daily activities and follow company policies and the Code of Ethics.
- Work to achieve or exceed KPI goals through strategic planning, effective execution, and continuous performance improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
