UNIQLO Retail Alteration Specialist - Westfield Valley Fair
About The Position
UNIQLO is hiring a Retail Alteration Specialist at Westfield Valley Fair in Santa Clara, California. The specialist alters customers’ pants to their specifications, using knowledge of fabrics, sewing, fashion, and the marketplace. The role also supports sales-floor and store operations, customer service, merchandising, and other duties as needed. This is a full-time position averaging 32 or more hours per week, subject to business seasonality. Employees must be available for at least five days per workweek, with both days off within the same Monday–Sunday workweek. Availability restrictions are limited to three days, with no more than one restriction on Friday through Sunday; at least one restriction must be time-based. The schedule must be flexible to meet business needs, including evenings and weekends. Starting pay is $21 per hour. The company describes promotion opportunities every three months based on individual performance and career advancement opportunities for team members who deliver strong results.
Requirements
- At least six months of prior sewing or fitting experience in an alterations or tailoring department.
- Strong communication skills; fluency in English is mandatory.
- Ability to calculate figures and amounts such as discounts and percentages.
- Ability to stand for long periods and read computer terminals.
- Ability to push, pull, move, lift, or carry objects weighing at least 25 pounds.
- Ability to maneuver around the sales floor and stockroom, including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
- Ability to work a flexible schedule that meets business needs, including evenings and weekends.
- High school diploma or GED, or six months of retail or related experience.
- Availability for an average of 32 or more hours per week, at least five days per workweek, with both days off in the same Monday–Sunday workweek. Availability restrictions are limited to three days, with only one permitted Friday–Sunday; at least one restriction must be time-based. Religious exemptions will be considered.
Responsibilities
- Sew pants hems using an industrial sewing machine.
- Trim excess threads using scissors.
- Measure, cut, and sew hems following seams, edges, or markings on pants.
- Alter pants hemlines to fit individual customers.
- Meet and exceed sales goals.
- Maintain brand and operational standards, including visual presentation and cleanliness.
- Proactively manage customer needs and exceed expectations using the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles, and saying the six standard phrases.
- Understand fitting-room standards and assist when needed.
- Act as a cashier when required, following cashier protocol.
- Process shipments and ensure all merchandise is represented on the sales floor in full size runs.
- Assist management in identifying and resolving store issues.
- Provide customers with product and brand knowledge.
- Follow company policies and procedures and notify management of infractions.
- Assist with special projects assigned by management.
- Maintain specified productivity guidelines.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan with 100% matching on the first 3% contributed and 50% matching on the next 2%
- Paid parental leave
- Fertility benefits, including IVF
- Life insurance
- Short-term and long-term disability insurance
- HSA/FSA options
- Employee Assistance Program
- Vacation and personal time off
- Sick and wellness time off
- 30% employee merchandise discount
- Commuter benefits
- Promotion opportunities every three months based on individual performance
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
