UNIQLO Retail Alteration Specialist - Westfield Valley Fair

UNIQLO•Santa Clara, CA

2d•Onsite

About The Position

The Retail Alteration Specialist alters pants to customers’ specifications using knowledge of fabrics, sewing, fashion, and the marketplace. The role uses industrial sewing equipment to measure, cut, and sew hems, while also supporting customer service, sales, merchandising, and store operations. Full-time availability requires an average of at least 32 hours per week based on business seasonality, availability for at least five days per workweek, and scheduling flexibility subject to the stated restrictions.

Requirements

At least six months of prior sewing or fitting experience in an alterations or tailoring department.
Maintain specified productivity guidelines.
Strong communication skills; fluency in English is mandatory.
Ability to calculate figures and amounts, such as discounts and percentages.
Ability to stand for long periods, read computer terminals, and push, pull, move, lift, or carry objects weighing at least 25 pounds.
Ability to maneuver around the sales floor and stockroom and perform repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
Ability to work a flexible schedule that meets business needs, including evenings and weekends.
For full-time availability: average at least 32 hours per week based on business seasonality; availability for a minimum five-day workweek; both days off within the same Monday–Sunday workweek; no more than three availability restrictions, with only one permitted Friday–Sunday and at least one restriction time-based. Religious exemptions will be considered.
High school diploma or G.E.D., or six months of retail or related experience.

Responsibilities

Sew pant hems using an industrial sewing machine and trim excess threads with scissors.
Measure, cut, and sew hems following seams, edges, or markings, and alter pant hemlines to fit individual customers.
Meet and exceed sales goals.
Maintain brand and operational standards, including visual presentation and cleanliness.
Proactively manage customer needs and exceed expectations by following the U.N.I.Q.L.O. service standard, the Uniqlo Fundamental Principles, and the six standard phrases.
Know fitting-room standards and assist when needed.
Act as cashier when required, following cashier protocol.
Process shipments and ensure merchandise is represented on the sales floor in full size runs.
Assist management in identifying and resolving store issues.
Provide customers with product and brand knowledge.
Follow company policies and procedures and notify management of infractions.
Assist with special projects assigned by management.

Benefits

Medical, dental, and vision coverage
401(k) plan with 100% match on the first 3% contributed and 50% match on the next 2% contributed
Paid parental leave
Fertility benefits, including IVF
Life insurance
Short-term and long-term disability insurance
HSA/FSA options
Employee Assistance Program
Vacation and personal time off
Sick and wellness time off
30% employee merchandise discount
Commuter benefits
Clear path to promotion opportunities every three months based on individual performance
Career advancement opportunities for driven team members who consistently deliver strong results