RETAIL A+ COMPUTER TECHNICIAN
About The Position
Micro Center is seeking self-motivated, results-oriented Retail A+ Computer Technicians who share its commitment to customer service and building long-term customer relationships. The role diagnoses computer hardware and software problems, explains issues and recommends solutions to walk-in customers, and helps build repeat business through customer satisfaction. Technicians also recommend components and configurations, assemble customized computer systems, and communicate service-event information to customers through in-person, telephone, text, and email channels. The position involves using technical manuals and support resources, maintaining relevant certifications and current product knowledge, handling customer transactions, and keeping the work area clean and inventory accurately tracked. The stated pay range is $18–$30 per hour. Shifts may include hours before or after store opening, as well as mornings, nights, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- CompTIA A+ certification, or Apple ACMT and ACiT certifications, or the ability to become certified within 90 days of hire.
- Excellent communication and interpersonal skills.
- Ability to multitask and adjust priorities.
- Ability to lift up to 50 lbs. and stand for prolonged periods.
- Related computer service repair or technical customer service experience is strongly preferred.
Nice To Haves
- One year of related computer service repair or technical customer service experience.
- Apple ACMT and ACiT certifications.
Responsibilities
- Identify, diagnose, and document hardware failures or software problems on computers and related equipment.
- Explain technical issues, analyze problems, and recommend complete solutions to walk-in customers through consultative solution selling.
- Build repeat business through customer satisfaction.
- Recommend components and configurations and assemble customized computer systems.
- Provide timely, complete, and accurate information to customers about their service events via face-to-face, telephone, text, and email communication.
- Use technical manuals and support resources, maintain appropriate technical certifications, and keep up to date on retail products and current technologies.
- Maintain a cash till and handle customer transactions.
- Keep the department work area clean and ensure inventory is accurately tracked.
Benefits
- Flexible schedules
- Medical, dental, and vision benefits coverage for regular full-time associates
- Employee discount, including a Friends & Family Discount Program
- Tuition reimbursement and education discounts
- Paid time off for regular associates
- 401(k) plan with company match
- Esteemed vendor and company job training
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
