Retail A+ Certified Computer Technician
About The Position
Micro Center is seeking a self-motivated, results-driven Retail Computer Technician with a passion for computers and customer service. The role offers a base pay starting at $15 per hour, with productivity incentives that can increase hourly rates to $18–$35, plus SPIFFs and uncapped commissions. Up to half of the time is spent at the Service Counter, guiding customers through service options and troubleshooting concerns. The remainder is spent diagnosing and repairing computer devices, assembling custom computers, and keeping customers informed about repair status. Shifts may include hours before or after the store is open, as well as mornings, nights, weekends, and holidays. The technician provides in-person consultations, recommends service solutions, identifies and documents hardware and software problems, uses technical and vendor support resources, maintains relevant certifications, and handles customer transactions and department upkeep. The role requires strong communication and interpersonal skills, multitasking, and the ability to adjust priorities. Physical requirements include lifting up to 50 pounds and standing for prolonged periods. Micro Center offers medical, dental, and vision coverage for regular full-time associates, an employee discount with a Friends & Family program, tuition reimbursement and education discounts, paid time off for regular associates, a 401(k) plan with company match, vendor and company job training, and career advancement opportunities.
Requirements
- High school diploma or equivalent.
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or ability to become certified within 90 days of hire.
- Excellent communication and interpersonal skills.
- Ability to multitask and adjust priorities.
- Ability to lift up to 50 pounds and stand for prolonged periods.
Nice To Haves
- One year of related computer service repair or technical customer service experience is strongly preferred.
- Apple ACMT and ACiT certifications are highly desirable.
Responsibilities
- Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other products sold in the store.
- Recommend service solutions, including data backups, antivirus, extended warranties, and support subscriptions.
- Identify, diagnose, and document hardware failures and software problems on electronic devices, including desktops, laptops, mobile phones, TVs, and monitors.
- Assemble custom computers sold by the build-your-own sales team.
- Use technical manuals and support resources, maintain appropriate technical and vendor certifications, and stay current on retail products and technologies.
- Maintain a cash till, handle customer transactions, keep the work area clean, and track inventory accurately.
- Provide customers with timely, complete, and accurate updates about service events through face-to-face, telephone, text, and email communication.
Benefits
- Medical, dental, and vision benefits coverage for regular full-time associates.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education discounts.
- Paid time off for regular associates.
- 401(k) plan with company match.
- Vendor and company job training.
- Career advancement opportunities.
- Productivity incentives, uncapped commissions, and SPIFFs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
