Restoration Supervisor / Crew Chief

SERVPRO Team Friermuth • Kennewick, WA

6d • $22 - $25

About The Position

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. The role coordinates, monitors, and performs work activities on projects to fulfill service needs and provide a positive customer experience. The position includes supervising restoration technicians, documenting work, managing project resources, and communicating project progress and issues. Employees receive a competitive pay rate, with opportunities to learn and grow.

Requirements

• Valid driver’s license.
• At least 1 year of experience in commercial cleaning, restoration, or construction.
• Must be available to work a rotating on-call schedule.
• Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
• Ability to repetitively push, pull, lift, and carry objects.
• Ability to work with or around cleaning agents.
• Ability to successfully complete a SERVPRO-required background check and drug test, subject to applicable law.

Nice To Haves

• High school diploma or GED (preferred).
• IICRC certification (a plus, not required).

Responsibilities

• Coordinate and perform production processes as scheduled, ensuring quality control.
• Manage the customer and client experience and overall customer satisfaction, which is tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document detailed and accurate job files to support services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate project progress and issues to the restoration project manager and office staff.
• Communicate and follow OSHA guidelines for job safety.
• Protect and properly use equipment, materials, and other assets.
• Coach and train restoration technicians.

Benefits

• Health insurance, available day one, with five plan options.
• Dental insurance, available day one.
• Vision insurance, available day one.
• 401(k) after one year, with a 4% employer match.
• Six paid holidays and one floating holiday per calendar year after 90 days.
• Paid time off.
• Employee referral program.
• Career path planning and training.
• Employee recognition programs.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED