Restoration Crew Chief

Servpro•Old Bridge, NJ

About The Position

The Restoration Crew Chief leads and manages restoration crews on fire, water, mold, and cleaning jobs, ensuring work is completed from start to finish according to SERVPRO® processes, work orders, safety standards, and industry best practices. The role includes responding to service calls—including emergency after-hours calls as part of an on-call rotation—assessing job scope, planning and coordinating work, supervising production, monitoring progress, and completing job documentation. The Crew Chief communicates with residential and commercial customers, insurance representatives, and management, while supporting customer service and identifying opportunities for additional services. Hands-on production work may be required. This is a full-time position, generally Monday through Friday, with an on-call rotation and possible night and weekend work. Compensation is $24.00–$32.00 per hour, based on experience. The role involves local or occasional out-of-state travel and physical work in varied environments, including exposure to chemicals, climbing ladders, and working in confined spaces. Employees are hired and supervised by an independently owned and operated SERVPRO® franchise.

Requirements

Effective written and oral communication skills.
High school diploma or GED.
Ability to travel locally or out of state when necessary.
Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
Ability to walk and stand for long periods, drive, sit, climb, work on ladders and at ceiling heights, and work in tight spaces such as crawl spaces.
Ability to perform repetitive pushing, pulling, lifting, and carrying.
Ability to work nights and weekends when needed and participate in a rotating on-call schedule.

Nice To Haves

Experience in cleaning or restoration.
IICRC certifications.

Responsibilities

Lead and manage crews on fire, water, mold, and cleaning restoration jobs from start to completion.
Respond to emergency service calls, including after-hours incidents, as part of an on-call rotation.
Conduct initial site inspections, assess the scope of work, and develop job action plans.
Establish containment, equipment setup, and workflow to support efficient job execution.
Supervise, train, and direct Production Technicians to ensure quality work and adherence to SERVPRO® standards.
Monitor job progress, adjust plans as needed, and meet timelines and customer expectations.
Communicate with customers, insurance representatives, and management.
Complete and oversee job documentation, including photos, moisture logs, and daily progress updates in SERVPRO systems.
Ensure work complies with SERVPRO® processes, safety standards, and industry best practices.
Identify safety hazards and enforce proper use of personal protective equipment and safety controls at job sites.
Manage equipment and materials, including proper use, maintenance, and inventory control.
Control labor and material costs to meet budget and profitability goals.
Perform hands-on production work alongside the crew as needed.
Identify opportunities for add-on services.