Restoration Crew Chief

SERVPRO of Medford/Central Manhattan•Old Bridge Township, NJ

5d•$24 - $32

About The Position

The Restoration Crew Chief leads and manages restoration crews working on fire, water, mold, and cleaning jobs from start to completion. The role manages jobs according to SERVPRO® processes and work orders, responds to service calls—including emergency after-hours calls in an on-call rotation—and monitors assigned jobs throughout their lifecycle. The Crew Chief establishes job flow, coordinates job requirements, completes and oversees documentation, performs and supervises production work, and ensures safety procedures are followed. The role also communicates with commercial, insurance, and residential customers and helps deliver excellent customer service. The position is full-time, Monday through Friday, with an on-call rotation and possible nights and weekend work. Pay is $24.00–$32.00 per hour, based on experience. Employees are hired by and work under the supervision and control of an independently owned and operated SERVPRO® Franchise, not Servpro Industries, Inc., the franchisor.

Requirements

Effective written and oral communication skills.
High school diploma or GED.
Ability to travel locally or out of state when necessary.
Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
Ability to walk and stand for long periods; drive, sit, climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces under buildings.
Ability to perform repetitive pushing, pulling, lifting, and carrying.
Ability to work nights and weekends when needed and participate in a rotating on-call schedule.
Comfort working hard in challenging situations; self-motivation, dependability, strong interpersonal skills, and ability to multitask and supervise others.

Nice To Haves

Experience in cleaning or restoration.
IICRC certifications.

Responsibilities

Lead and manage restoration crews on fire, water, mold, and cleaning jobs from start to completion.
Respond to emergency service calls, including after-hours incidents, as part of an on-call rotation.
Perform initial site inspections, assess the scope of work, and develop job action plans.
Set up containment, equipment, and workflow to support efficient job execution.
Supervise, train, and direct Production Technicians to ensure quality work and adherence to SERVPRO® standards.
Monitor job progress, adjust plans as needed, and ensure timelines and customer expectations are met.
Maintain clear and consistent communication with customers, insurance representatives, and management.
Complete and oversee job documentation, including photos, moisture logs, and daily progress updates in SERVPRO systems.
Ensure work complies with SERVPRO® processes, safety standards, and industry best practices.
Identify safety hazards and enforce proper use of PPE and safety controls at job sites.
Manage equipment and materials, including proper use, maintenance, and inventory control.
Control labor and material costs to meet budget and profitability goals.
Perform hands-on production work alongside the crew as needed.
Promote excellent customer service and identify opportunities for add-on services.