Restoration Crew Chief

Servpro•Fort Myers, FL

About The Position

SERVPRO of Bonita Springs/Estero/Central Ft. Myers is hiring a Restoration Crew Chief to coordinate, monitor, and perform restoration project work. As a front-line representative of the SERVPRO brand, the Crew Chief demonstrates the company’s Here to Help commitment by fulfilling service needs and facilitating a positive customer experience. The role includes coordinating production processes, overseeing restoration technicians, managing customer satisfaction, documenting work, and communicating project progress and issues. The position requires physical work, including lifting, climbing ladders, working at heights and in confined spaces, and handling cleaning agents. Compensation is $40,000–$60,000 per year.

Requirements

Valid driver’s license.
At least 1 year of experience in cleaning, restoration, or construction.
Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to repetitively push, pull, lift, and carry objects.
Ability to work with or around cleaning agents.

Nice To Haves

High school diploma or GED preferred.
IICRC certification is a plus, but not required.

Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control.
Manage the customer and client experience and overall customer satisfaction, tracked with online reviews.
Communicate clear expectations to restoration technicians and supervise their activities.
Document detailed and accurate job files to support the services provided.
Manage labor and consumable item usage on assigned projects.
Communicate project progress and issues with the restoration project manager and office staff.
Communicate and follow all OSHA guidelines for job safety.
Protect and properly use equipment and materials.
Coach and train restoration technicians.