Restoration Crew Chief

SERVPRO of Bonita Springs/Estero/Central Ft. Myers•Fort Myers, FL

9d•$40,000 - $60,000

About The Position

The Restoration Crew Chief is the front-line representative of the SERVPRO® brand and demonstrates the company’s Here to Help® commitment to customers and clients. The role coordinates, monitors, and performs project work to fulfill service needs and support a positive customer experience. The position also oversees restoration technicians, project quality, job documentation, labor and supply use, and communication with project management and office staff. The role requires a valid driver’s license and at least one year of experience in cleaning, restoration, or construction. A high school diploma or GED is preferred, and IICRC certification is a plus but not required. Physical demands include regularly lifting at least 50 pounds, occasionally lifting up to 100 pounds with assistance, climbing ladders, working at ceiling heights and in tight spaces, repetitive handling of objects, and working with or around cleaning agents.

Requirements

Valid driver’s license.
At least 1 year of experience in cleaning, restoration, or construction.
Ability to regularly lift a minimum of 50 pounds and occasionally lift up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to repetitively push, pull, lift, and carry objects.
Ability to work with or around cleaning agents.

Nice To Haves

High school diploma or GED (preferred).
IICRC certification (a plus, not required).

Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control.
Manage the customer and client experience and overall customer satisfaction, tracked with online reviews.
Communicate clear expectations to restoration technicians and supervise their activities.
Document a detailed and accurate job file to support the services provided.
Manage labor and consumable item usage on assigned projects.
Communicate project progress and issues to the restoration project manager and office staff.
Communicate and follow all OSHA guidelines for job safety.
Protect and properly use equipment and materials.
Coach and train restoration technicians.