Restaurant Supervisor | Urban Pour | Hotel Indigo Downtown Austin

Horseshoe Bay Resort • Austin, TX

12d

About The Position

The Restaurant Supervisor supports the daily operations of Urban Pour at Hotel Indigo Downtown Austin, delivering exceptional guest experiences, maintaining brand standards, and helping lead and develop the restaurant team. Working closely with the Restaurant General Manager, the role supports operational excellence, financial performance, and a positive team culture. The supervisor also assists with banquet and special event operations throughout the hotel, including event setup, service execution, staffing coordination, and ensuring a seamless guest experience during meetings, social events, and catered functions.

Requirements

• Minimum of two years of food service or related hospitality management experience.
• Food Handler and TABC certifications required.
• Strong leadership and interpersonal skills.
• Excellent guest service and conflict-resolution abilities.
• Knowledge of food and beverage operations.
• Ability to lead teams in a fast-paced environment.
• Strong organizational and multitasking skills.
• Proficiency with point-of-sale systems and basic computer applications.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to bend, reach, stoop, and perform physical tasks associated with restaurant and banquet operations.
• Must be available for a flexible schedule, including mornings, evenings, weekends, holidays, and special events.
• Availability to support banquet functions outside regular restaurant operating hours may be required.

Responsibilities

• Supervise daily restaurant operations and ensure service standards are consistently met.
• Lead by example through active floor presence and guest engagement.
• Monitor service quality, cleanliness, and overall guest satisfaction.
• Address guest concerns promptly and professionally.
• Assist with opening and closing procedures.
• Ensure compliance with food safety, sanitation, and alcohol service regulations.
• Assist with training, coaching, and development of restaurant associates.
• Support scheduling efforts and staffing needs.
• Promote a culture of accountability, teamwork, and hospitality.
• Provide ongoing associate feedback regarding performance and service standards.
• Assist in maintaining departmental compliance with company policies and procedures.
• Assist with the execution of banquet events, meetings, receptions, and special functions throughout the hotel.
• Collaborate with banquet and culinary teams to ensure successful event execution.
• Support event setup, service, breakdown, and staffing coordination as needed.
• Ensure banquet spaces are prepared according to event specifications and guest expectations.
• Maintain service standards during events and support a positive guest experience.
• Serve as a leadership resource during high-volume banquet operations.
• Assist with inventory management and supply ordering.
• Monitor labor utilization and support productivity goals.
• Ensure proper cash handling and point-of-sale procedures are followed.
• Assist leadership in achieving departmental revenue and guest satisfaction goals.
• Maintain compliance with local, state, and federal regulations and health department standards.
• Promote a safe working environment for associates and guests.
• Report maintenance, safety, and operational concerns promptly.

Benefits

• Highly competitive wages.
• An exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Health and wellness programs.
• Learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed