Restaurant Supervisor | Urban Pour | Hotel Indigo Downtown Austin

Crescent Careers • Austin, TX

12d • Onsite

About The Position

The Restaurant Supervisor supports the daily operations of Urban Pour at Hotel Indigo Downtown Austin, delivering exceptional guest experiences, maintaining brand standards, and assisting with leadership and development of the restaurant team. Working closely with the Restaurant General Manager, this role helps ensure operational excellence, financial performance, and a positive team culture. The supervisor also supports banquet and special event operations throughout the hotel, including event setup, service execution, staffing coordination, and guest experience during meetings, social events, and catered functions.

Requirements

• Minimum of two years of food service or related hospitality management experience.
• Food Handler certification required.
• TABC certification required.
• Strong leadership and interpersonal skills.
• Excellent guest service and conflict-resolution abilities.
• Knowledge of food and beverage operations.
• Ability to lead teams in a fast-paced environment.
• Strong organizational and multitasking skills.
• Proficiency with point-of-sale systems and basic computer applications.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to bend, reach, stoop, and perform physical tasks associated with restaurant and banquet operations.
• Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events.
• Availability to support banquet functions outside regular restaurant operating hours may be required.

Responsibilities

• Supervise daily restaurant operations and ensure service standards are consistently met.
• Lead by example through active floor presence and guest engagement.
• Monitor service quality, cleanliness, and guest satisfaction; address guest concerns promptly and professionally.
• Assist with opening and closing procedures.
• Ensure compliance with food safety, sanitation, and alcohol service regulations.
• Assist with training, coaching, and development of restaurant associates.
• Support scheduling efforts and staffing needs.
• Promote accountability, teamwork, and hospitality; provide associates ongoing feedback on performance and service standards.
• Assist in maintaining departmental compliance with company policies and procedures.
• Assist with execution of banquet events, meetings, receptions, and special functions throughout the hotel.
• Collaborate with banquet and culinary teams to support successful event execution.
• Support event setup, service, breakdown, and staffing coordination as needed.
• Ensure banquet spaces are prepared according to event specifications and guest expectations.
• Maintain service standards during events and support a positive guest experience.
• Serve as a leadership resource during high-volume banquet operations.
• Assist with inventory management and supply ordering.
• Monitor labor utilization and support productivity goals.
• Ensure proper cash handling and point-of-sale procedures are followed.
• Assist leadership in achieving departmental revenue and guest satisfaction goals.
• Maintain compliance with local, state, and federal regulations, health department standards, and food safety requirements.
• Promote a safe working environment for associates and guests.
• Promptly report maintenance, safety, and operational concerns.

Benefits

• Highly competitive wages.
• An exceptional benefit plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Flexible scheduling.
• Discounts with Crescent-managed properties in North America for associates and their family members.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed