Restaurant Supervisor (Full-Time)

Omni Hotels & Resorts•Frisco, TX

4d•Onsite

About The Position

The Restaurant Supervisor partners with management to train and supervise Neighborhood Services Restaurant staff. The role is responsible for maintaining Omni Frisco service standards while delivering genuine hospitality and memorable guest experiences. The supervisor oversees dining-room operations, supports staff during peak periods, coordinates with the culinary team, and helps with scheduling, recruiting, training, and operational controls.

Requirements

Must have and maintain Texas Food Handlers and TABC certifications.
Ability to communicate clearly and pleasantly in spoken and written English with guests, members, management, and coworkers, in person and by telephone.
Ability to work in a fast-paced environment and multitask.
Ability to work flexible shifts, including nights, weekends, and holidays.
Ability to manage deadlines.
Strong attention to detail and customer service skills.
Knowledge of emergency procedures and ability to work to prevent accidents.
Ability to stand and walk for an extended period or an entire shift.
Ability to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Nice To Haves

One year of experience in a food and beverage supervision or management role.
Prior serving and cash-handling experience.
Basic familiarity with food and beverage financials, including cost and par controls.

Responsibilities

Maintain regular attendance as required by schedules that vary with resort needs.
Maintain professional appearance and grooming, including proper attire or uniform and name tag.
Monitor dining rooms for seating availability, service, safety, cleanliness, and guest well-being.
Maintain familiarity with menus and beverage offerings.
Ensure staff complete dining-room side-work checklists.
Spot-check liquor pars and order daily supplies.
Monitor food and liquor requisitions.
Maintain bar controls, safety, and standards.
Hold pre-shift meetings and ensure monthly departmental training requirements are met.
Follow up on established training steps.
Handle guest comments and complaints and ensure guest and member satisfaction.
Communicate with guests and receive feedback.
Remain on the floor during peak hours, motivating the team and assisting as needed.
Observe, teach, and professionally correct staff service.
Work closely with the culinary team to ensure smooth, quality service.
Assist the manager with weekly and monthly scheduling and forecasting.
Participate in interviewing and recruiting as needed.
Assist with monthly MOS audits.
Prepare maintenance requests and follow up on them.
Maintain knowledge of the resort property and events.
Participate in department meetings and required company training.
Perform other duties assigned by restaurant management.