Restaurant & Retail Supervisor - Full Time

Ghirardelli Chocolate Company•Simpsonville, KY

2d•$18 - $18

About The Position

Ghirardelli is hiring a full-time Restaurant & Retail Supervisor for its Restaurant and Retail division, which has more than 700 colleagues. Employees represent the company and help deliver its premium chocolate experience. The supervisor supports store management, restaurant and retail operations, and people management while maintaining customer service, safety, cleanliness, food and product safety, and brand standards. The role is listed at $18.00 per hour plus tips, with quarterly bonus opportunities and holiday pay at 1.5 times the regular rate for holidays worked. Employees receive a free sundae or shake each shift and a 50% employee discount. Store hours vary by day, and shifts may begin up to two hours before and end up to two hours after store hours for preparation and cleaning.

Requirements

Clear, professional, and effective oral and written communication skills.
Team-building skills, including empathy, rapport-building, delegation, and empowerment.
Effective time management and ability to work independently under minimal supervision.
Ability to conduct evidence-based business forecasting for sales and resource needs.
Familiarity with point-of-sale systems such as MICROS.
Knowledge of restaurant or retail management techniques.
One or more years of related experience in a fast-paced restaurant or retail environment.
Ability to lift and carry up to 50 pounds on a rare-to-occasional basis.
Ability to travel to various locations across the country.

Nice To Haves

High school diploma or GED preferred.
Six or more months of supervisory experience preferred.

Responsibilities

Ensure the well-being of the store and its employees through effective safety and risk management.
Communicate effectively and promptly with all levels of the organization.
Work with store personnel, the general manager, store and division management teams, and corporate liaisons.
Prioritize daily store activities under the direction of the general manager.
Manage sales-floor or unit operations, including cash/wrap, retail, and fountain areas.
Act as the main point of contact for corporate employees and outside vendors when management members are absent.
Model and uphold exemplary customer service standards.
Monitor sales and labor costs to maximize profitability while maintaining customer service.
Respond promptly to escalated customer service issues.
Maintain cleanliness, food and product safety, and branding standards.
Use the MICROS system and its functionality properly.
Assist with payroll, scheduling, interviewing, selection, and in-service training.
Develop Chocolateers through coaching, mentoring, and empowerment.
Handle basic employee relations matters, including discipline or suspensions.
Serve as a resource and role model for Chocolateers.