Restaurant Supervisor (Full-Time)

Omni Hotels & Spas•Frisco, TX

About The Position

The Restaurant Supervisor partners with management to train and supervise Neighborhood Services Restaurant staff, ensuring service meets Omni Frisco standards and delivers genuine hospitality and memorable guest experiences. The role oversees restaurant operations and staff performance, supports guest satisfaction, and works with the culinary and management teams to provide smooth, high-quality service. The supervisor also assists with scheduling, forecasting, recruiting, training, audits, and maintenance follow-up.

Requirements

Must have and maintain Texas Food Handlers and TABC certifications.
Ability to communicate clearly and pleasantly in spoken and written English with guests, members, management, and coworkers, in person and by telephone.
Ability to work in a fast-paced environment and multitask.
Ability to work flexible shifts, including nights, weekends, and holidays.
Ability to manage deadlines.
Strong attention to detail and customer service skills.
Knowledge of emergency procedures and commitment to preventing accidents.
Ability to stand and walk for extended periods or an entire shift.
Ability to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Nice To Haves

One year of experience in a food and beverage supervisory or management role.
Prior serving and cash-handling experience.
Basic familiarity with food and beverage financials, including cost and par controls.

Responsibilities

Maintain regular attendance as required by the resort’s varying schedule needs.
Maintain high standards of personal appearance and grooming, including wearing the required uniform and name tag.
Monitor dining rooms for seating availability, service, safety, cleanliness, and guest well-being.
Maintain familiarity with menus and knowledge of beverage offerings.
Ensure staff complete dining room side-work checklists.
Spot-check liquor pars and order daily supplies.
Monitor food and liquor requisitions.
Maintain bar controls, safety, and standards.
Hold pre-shift meetings, ensure monthly department training requirements are met, and follow up on established training steps.
Handle guest comments and complaints, communicate with guests, gather feedback, and ensure member and guest satisfaction.
Remain on the floor during peak hours, motivate the team, and assist as needed.
Observe, teach, and professionally correct staff service.
Work closely with the culinary team to ensure smooth, quality service.
Assist the manager with weekly and monthly scheduling and forecasting.
Participate in interviewing and recruiting as needed.
Assist with monthly MOS audits.
Prepare maintenance requests and follow up on them.
Maintain knowledge of the resort property and events.
Participate in department meetings and required company training.
Perform other duties as assigned by restaurant management.