Restaurant Supervisor- Mesa Grille

Tamaya Enterprises d•Santa Ana Pueblo, NM

2d•Onsite

About The Position

The Restaurant Supervisor oversees front-of-house operations at Mesa Grille. The role supports and promotes the company’s core values, treats team members with dignity and respect, and uses listening, education, encouragement, and motivation to help the team succeed. The supervisor trains new front-of-house team members, communicates expectations and provides guidance or corrective action, addresses guest and team-member concerns, and reports deviations from established standards to the Food and Beverage Manager. The role also helps maintain a safe, clean, organized, and comfortable environment; supervises team members; ensures accurate time and attendance reporting; prepares verbal or written documentation; completes financial reports; and provides prompt, friendly guest service. Other duties may be assigned. The position requires maintaining confidentiality, exercising sound judgment, solving problems, managing details and multiple tasks, working in a fast-paced environment, and handling stressful or conflict situations professionally. Physical duties include standing and walking for extended periods and lifting or moving loads of varying weights. Work is performed indoors in a climate-controlled, non-smoking environment.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Obtain a New Mexico Liquor Service permit and Food handlers card within 90 days of hire.
Excellent guest service skills.
Good interpersonal, verbal, and communication skills.
Professional appearance.
Ability to work a flexible schedule, including weekends and holidays.
A smartphone capable of running company applications and communication systems; if not provided by the company, a company-selected smartphone may be provided through a payroll deduction program.
Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
Maintain strict confidentiality regarding company information.
Ability to work independently and exercise good judgment in varied situations.
Excellent problem-solving abilities; detail-oriented and organized, with the ability to multitask.
Ability to work in a fast-paced environment and handle stressful situations professionally.
Strong verbal and written communication skills and proven ability to handle conflict situations.
Ability to work as a team player.
Ability to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear while performing job duties.
Ability to regularly lift or move up to 50 pounds, frequently lift or move up to 100 pounds, and occasionally lift or move more than 100 pounds.
Ability to walk and stand for extended periods and safely perform the essential job functions.

Nice To Haves

Qualified Santa Ana Tribal members are preferred.
Bilingual skills and multicultural experience are preferred.

Responsibilities

Support, demonstrate, and promote the company’s core values.
Train new front-of-house team members and ensure consistent, complete training.
Communicate expectations to team members and provide guidance or corrective action.
Address guest and team-member concerns and resolve conflicts.
Communicate variances from established standards to the Food and Beverage Manager.
Maintain a neat, clean, organized, safe, and comfortable work environment for team members and guests.
Directly supervise team members to ensure they fulfill their job responsibilities.
Ensure time and attendance are reported correctly.
Prepare verbal or formal written documentation.
Complete financial reports as necessary.
Provide prompt, courteous, and friendly service and build personal first-name relationships with casino guests.
Perform other duties as assigned.