Restaurant Shift Supervisor

Perkins•Altamonte Spgs, FL

1d•$17 - $20

About The Position

As a Service Leader, you are responsible for achieving guest satisfaction by implementing company policies, procedures, programs, and performance standards. You monitor compliance with company standards and execution of company policies to support maximum guest satisfaction and a quality work environment. The role includes leading employees during shifts, maintaining service and food standards, handling payments and cash controls, and helping ensure the facility is safe and well maintained.

Requirements

Basic sanitation, safety, and customer service skills, taught through in-house training.
Trustworthiness and reliability in handling guest payments and operating a cash register.
Ability to communicate clearly.
Ability to coordinate multiple tasks simultaneously.
High mobility and flexibility.
Ability to work irregular hours under heavy stress or pressure during peak times.
High level of coordination.
Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Ability to fit through an opening 30 inches wide.
Ability to reach, bend, push, and pull frequently.
Ability to stand and walk continually.

Responsibilities

Ensure all guests are properly greeted, seated, and served.
Resolve guest complaints appropriately.
Handle cash, credit card information, gift cards, guest payments, change funds, cash registers, and guest checks properly.
Maintain control of the facility and equipment through preventive maintenance, repairs, security measures, and compliance with safety and sanitation requirements.
Monitor food temperatures during hot and cold handling to reduce risks associated with foodborne illness.
Train employees during shifts to support proper and productive performance.
Verify that menu items are prepared and served according to standards.
Anticipate, identify, and correct system breakdowns to achieve guest satisfaction.
Communicate product or service deficiencies, equipment issues, safety problems, and other concerns to the Manager on Duty and coworkers.
Support unit sales and profits through consistent guest satisfaction and cost controls.

Benefits

Educational assistance through DeVry University, including a complimentary laptop; immediate family members are also eligible.
Competitive pay and a Service Award Incentive.
Daily pay through Daily Pay.
Comprehensive health benefits, including medical, dental, and vision coverage.
401(k) retirement savings with company match.
Flexible schedule.
Free food, including all-you-can-eat pancakes, and meal discounts.
Employee discount program.
Development Pathway for career growth.
Three college credit hours for completing manager training.