Restaurant Shift Supervisor

MOD Pizza•Chicago, IL

About The Position

As a Shift Supervisor at MOD, you lead restaurant operations during scheduled shifts and support training for new hires, program rollouts, and restaurant standards. You may be the most senior squad member on a shift, responsible for helping the team complete essential tasks, deliver outstanding guest experiences, and keep operations running smoothly. You support restaurant management and guide squad members by providing feedback, answering questions, and offering direction. You model MOD’s purpose in your interactions and prepare the squad for success during shifts, training, and changing restaurant needs. The role calls for flexibility: sometimes leading and sometimes working alongside the team, while keeping the MOD experience at the forefront. Compensation is listed as $16.61 per hour, combining a $16.00 hourly wage and average tips of $2.61 per hour earned at this location. The role requires at least three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Proven ability to prioritize and make decisions.
At least 18 years old.
Proven success following and enforcing processes and standards, and correcting and coaching in a compassionate manner.
Ability to remain a calming presence during periods of high volume.
Obtain food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficiency in written and oral communication.
Ability to work at least three shifts and 18 hours per week, including peak demand hours determined by the General Manager or District Manager.

Responsibilities

Lead restaurant operations during scheduled shifts and direct the squad to support guests and daily operations.
Complete Deployment Charts and adjust deployment throughout the day to keep operations running smoothly.
Train newly hired or promoted squad members as assigned and support program rollouts and initiatives.
Help ensure restaurant operating systems, equipment, and technology are maintained, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to support food safety in the Back of House and Front of House.
Listen to and acknowledge squad member and guest concerns, resolve them when possible, and escalate issues to the Assistant Manager or General Manager as appropriate.
Manage cash accurately and responsibly, including making change, accessing cash in the safe, and processing refunds.
Take inventory and place orders as needed and supported by the General Manager.
Follow Opening, Midday, and Closing shift checklists and use available tools to complete requirements on time.
Review email regularly and communicate relevant information from the Slice and other sources to squad members.
Model, teach, and demonstrate MOD’s purpose; lead by example and coach the squad compassionately.
Maintain a welcoming, smooth-running, clean, organized restaurant that meets MOD standards.